School-Based Coordinator

POSITION DESCRIPTION

Big Brothers Big Sisters of Zanesville, Inc.

CLASSIFICATION TITLE: School-Based Coordinator

DISTINGUISHING JOB CHARACTERISTICS

Maintains responsibility for providing high-level customer service. Assists with marketing, recruitment, outreach, recognition, and agency activities. Coordinates the School-Based Programs in accordance with Agency and National standards. Works flexible hours to meet customer and agency needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements.

Organizes and implements School-Based programs in partnership with School Districts. Requires out of county travel during the school calendar year to serve youth in school districts the agency supports (Muskingum, Guernsey, Morgan, Noble and Coshocton Counties).

Serves as a liaison to schools to recruit volunteer Bigs from the community, business and school, acquire referrals for student Littles, arrange meeting facilities, and coordinate all site-specific needs.

Conducts Match Support for School-Based Matches through face-to-face, telephone, mail and/or e-mail conversations with Bigs, Littles and Parents/Guardians to ensure a positive match experience and appropriately deals with any potential problems or challenges in the match. Notifies Program Director and President & CEO of concerns negatively impacting matches. If capacity allows, additional community-based matches may be allocated to caseload. Caseload to be determined at the discretion of the Program Director/President & CEO.

Assists with marketing and recruitment activities. Assists in planning, organizing and attending Agency Activities for Bigs, Littles, and Buddies.

Creates and makes presentations to civic organizations, businesses, teachers, students and other groups to promote BBBS programs and activities.

Promotes BBBS programs by providing contacts with positive and efficient customer service. Remains dedicated to meeting expectations and requirements of internal and external customers.

Maintains confidentiality of youth applications, background checks and other non-public and other sensitive subject matter.

Keeps accurate records by completing and maintaining required documentation including statistical reports, open on-line records, mileage and expense reports and reference checks.

Participates in and assists with agency fund-raising activities. Educates community and professional organizations on agency programs.

Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands. Performs other related duties as required.

OTHER DUTIES AND RESPONSIBILITIES

Supports other nonprofit community organizations or worthy causes to spread goodwill and promote the goals and objectives of BBBS.

SCOPE OF SUPERVISION

Report to Program Director regarding all caseload updates including but not limited to: Program Concerns, questions or supports required for matches. Responsible for meeting monthly check ins regarding Quality Assurance to conduct review to stay in compliance with national standards.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: BBBS functions, services and processes; community resources available to youth; public relations; computer programs and software applications including Microsoft Word, Outlook, and Excel.

Ability to: work independently demonstrating initiative; exhibit flexibility in work schedule and job tasks; create and present programs to civic organizations, school, businesses, professionals and others; identity and meet the needs of children; demonstrate honesty and good character; coordinate multiple activities and tasks; develop and maintain effective working relationships with children, adults, volunteers, associates, supervisor, job contacts and general public; maintain confidentiality of non-public and sensitive subject matter; create and seize opportunities to match customer interest with program options; maintain accurate and complete work records; maintain and promote good public relations as agency representative; handle sensitive situations.

Skill in: verbal and written communication; effective listening; maintaining good public relations; customer service; preparing written reports; operating general office equipment; networking with organizations, schools and businesses; application of job software programs; collaborating with other agencies; planning activities for adult mentors and youth; scheduling and organizing work; general typing.

CONTACTS WITH OTHERS

General public; volunteers; youth; school officials; community leaders; other agency representatives.

CONFIDENTIAL DATA

Counseling records; school reports; youth and adult interview applications; volunteer records.

EQUIPMENT OPERATED

Computer management including: Microsoft Office, Microsoft Word, Outlook, Access and Excel; copier, telephone and other general office equipment; audio visual equipment; motor vehicle.

WORKING CONDITIONS

Normal office working conditions. with occasional exposure to inclement weather conditions when traveling or participating in outdoor activities.

USUAL PHYSICAL DEMANDS

Position incumbents performing this job’s essential duties and responsibilities typically exhibit the following physical demands. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help Big Brothers/Big Sisters of Zanesville, Inc., the employee, and/or applicant identify where reasonable accommodations may need to be considered.

While performing duties of this job, the employee regularly converses verbally with others in person and by telephone. The employee occasionally exhibits digital dexterity and eye-hand coordination when performing general typing and other tasks. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when typing and using a computer screen. Employee typically travels in a car to and from meetings. Employee occasionally lifts or exerts force on items of varying weights not exceeding 25 pounds.

QUALIFICATIONS

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skill, and abilities. An example of an acceptable qualification is: 1 to 3 years experience in the child and adult population with assessment, intake or interview experience.

A Bachelor's Degree is required for this position.

LICENSURE OR CERTIFICATION REQUIREMENTS

State Motor Vehicle Operator’s License

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employer or designee.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person