Program Specialist

Job Description

Job Description

Program Specialist (Match Support)

Coverage area : Hillsborough County

Position Summary :

The Program Specialist (Match Support) is involved in collaborating directly with volunteers, children, and families for the purpose of creating, supporting, and sustaining high volume, high quality big and little matches.

Essential to the BBBS brand, the primary function of this position is to supervise, support, and coach matches according to a match support schedule that adheres to BBBSA and BBBSTB standards and policies. The successful incumbent will produce positive outcomes in the following areas : volunteer yield and processing time; youth yield; youth / parent processing time, match closure and retention rates, average match length, and customer satisfaction.

Conducts introductory match meetings between volunteers and children at homes, schools, sites, virtually, or in the community. Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.

Qualifications

Candidate must have a high school diploma / GED equivalent and meet one of the following criteria :

• A documented bachelor’s degree, from an accredited college or university, in human service, social work, counselling, child development or related field. Or the candidate shall be within six months of degree completion.
• A documented associate degree or two years of higher education experience, from an accredited college or university in human service, social work, counseling, child development or related field. Plus, two years of relevant work experience in related fields.
• Four years of relevant work experience in related fields, such as social work, counseling, Minimum two years' experience working with both child and adult population; specific assessment preferred.

Proficiency in technical areas such as : Microsoft OFFICE, including Work, Outlook, and Excel. Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums.

Big Brothers Big Sisters of Tampa Bay competitive compensation package includes :

Retirement Plan 401(K) options - with up to 4% match; Generous Paid Time Off (PTO) Plan; 9 Paid Holidays; 100% Employer-paid Basic Life / ADD Insurance; 100% Employer-paid Short-Term Disability; 80% Employer paid based medical plan with option for buy-up plan; 65% Employer paid based dental plan; Domestic Partner and stepchild coverage for all insurance plans; Employer paid one-hour of community / volunteer service per week; Opportunities for professional development and Opportunities for advancement.

Big Brothers Big Sisters of Tampa Bay is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.