Part Time Enrollment Support Coordinator

The primary role of this position is to support the Enrollment and Matching Team (EMT) in creating meaningful and timely mentor matches between adult mentors and youth mentees. Key responsibilities include making match proposals calls and conducting reference checks This flexible position also provides additional support during peak times in the enrollment process —helping ensure a smooth, relationship-focused experience for youth, families, and volunteer mentors. During these peak times, duties may include assisting with participant inquiries, interviews, and screening tasks. The role shares responsibility for phone coverage during evenings and weekends for program orientations and initial match introductions. While the primary focus is on supporting the matching process, this position plays a vital role in delivering a seamless and supportive experience from enrollment through match connection.

BBBS is seeking candidates who have evening and weekend hours with flexibility.

Job Details

Location: Remote

Preferred Location: Twin Cities, Minnesota

Hiring Salary Range: $20.50 - $22.50/hour - The starting rate will be based on skills and demonstrated readiness for the role.

Note: Previous experience with the Big Brothers Big Sisters (BBBS) enrollment process is preferred.

Hours/Day: 15 - 20 hours - Primarily evenings with some potential for weekends. Flexible to your schedule and the needs of participants in our program.

Job Type: Part Time, Non-Exempt

Supervisor: Manager of Enrollment & Matching

Essential Job Functions

• Volunteer Enrollment Support
• Complete the volunteer reference process, ensuring timely follow-up and documentation.
• Support volunteer background check runs, as needed.
• Support evening and weekend virtual Parent/Guardian program orientations by hosting Zoom meeting spaces.
• Maintain up-to-date records in the agency database and ensuring compliance with child safety and confidentiality standards.

Support Matching Process:

• Conduct match proposal calls by contacting volunteers, youth, and families to discuss potential matches, answer questions, and gather input to inform match decisions.
• Support accurate and timely updates in shared reports to reflect progress in the matching process.
• Assist in the tracking of matching-related metrics, documentation, and internal coordination.
• Serve as a backup for the Enrollment Experience Coordinator assigning match proposal calls, ensuring timely communication and a personalized experience for participants.
• Assist the Assistant Managers by running match reports and creating BatchGeo maps for matching meetings.
• Interview, Enroll, and Assess Diverse Participants for the Program During Peak Times
• Schedule and conduct in-depth interviews in-person and virtually.
• Lead coaching conversations grounded in agency values of Justice, Equity, Diversity, and Inclusion values.
• Apply child safety and risk management protocols, including mandated reporting.
• Write detailed assessments based on participant interviews, including objective observations, match recommendations, and training needs.
• Ensure database entries meet agency standards and confidentiality.
• Administer surveys to participants to assess relationship and youth outcomes for grant compliance.
• Make final decisions on participant acceptance into the program.

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

• Bachelor’s degree in social services or related field. Or meet one of the following qualifications:
• Within 6 months of completing bachelor’s degree
• AA degree and 2 years relevant work experience
• No degree, 4 years of relevant work experience

Knowledge, Skills and Abilities

• Knowledge of youth mentoring programs, child safety standards, and relationship-centered program models, especially within the BBBS framework
• Goal oriented
• Ability to build trust and communicate effectively with youth, families, and volunteers across diverse backgrounds—via phone, email, video, or in person
• Demonstrated understanding and application of Justice, Equity, Diversity, and Inclusion (JEDI) principles; values youth voice and cultural responsiveness
• Capable of managing multiple priorities, meeting deadlines, and maintaining attention to detail in a flexible and fast-paced environment
• Comfortable using databases such as Salesforce (or similar CRM platforms), Microsoft Office, video conferencing tools, and data tracking systems
• Knowledge of mandated reporting, confidentiality practices, and maintaining high standards for child safety and data integrity
• Willing to step into various EMT functions as needed, especially during high-volume periods or to support evenings/weekends as scheduled
• Provides warm, responsive support to all participants, maintaining professionalism and empathy throughout the enrollment and matching process
• Demonstrated familiarity with BBBS enrollment procedures, match coordination, and documentation standards preferred and required
• Physical Requirements
• The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

Mission: Create and support mentoring relationships that ignite the power and promise of youth.

Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.

Benefits

This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. To ensure you receive all emails related to your application process, please add the domains '@bigstwincities.org' and '@paylocity.com' to your email whitelist or approved sender list and regularly check your email spam folder, as emails from BBBSTC and/or Paylocity can occasionally be marked as spam. This will help ensure that you don't miss any important communication regarding your application.