What are the responsibilities and job description for the Tour Bus Dispatcher position at Big Bus Tours?
Job Details
Description
The main responsibilities are to effectively manage and coordinate all drivers and vehicles. Assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road. This position involves on-street management of buses at a designated bus departure point.
Key areas of Responsibility
- Dispatching:
- Manage and maintain daily tour schedules, ensuring accuracy and updates are communicated to relevant parties.
- Relay work orders, messages, and information to or from operation crews, supervisors, and managers necessary to achieve successful execution of job order.
- Monitor bus operators and/or equipment locations and utilization to coordinate service and schedules.
- Being able to read the schedule/pick, dispatch buses and communicate with teams accordingly including scheduled charters.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have a bearing on the quality and timeliness of tours.
- Follow-up with the arrangement for the necessary repairs to restore service and operation schedules
- Act as the central point of contact for real-time communication between drivers, operations staff, and management
- Periodical route surveillance towards making recommendation or advising changes when necessary to ensure sustainable quality delivery operations
- Manage communication and reports of bus issues such as accidents or breakdowns to management and engineering teams.
- Support Operations team with various administrative work
- Reporting:
- Maintaining up-to-date records, including tour departure times, and bus utilization.
- Complete a daily report of activity and send to management team
- Responsible for keeping records, monitoring driver daily logs for errors or violations, and monitoring of both drivers in relation to their remaining hours of service and equipment as to its availability.
- Miscellaneous: To carry out other tasks as may be reasonably requested.
Benefits
• Medical, Dental & Vision
• Paid Time Off
• Employee Perks
Qualifications
Experience / Qualifications
• High School Diploma (Associates Degree preferred)
• 1 year customer service experience
• 1 year of dispatching experience
• Must be able to interact with and speak to customers and potential customers
• Legal to work in US
• Multilingual preferred but not required
Work Hours & Conditions
• Must be available to work a variety of hours, which may include early mornings, evenings, weekends and/or holidays
• Must follow Big Bus tours internal protocols at all times
Physical Requirements
• Job requires employee to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Job requires employee to work outdoors for the full shift
• Job requires lifting, carrying or pushing/pulling up to 20 lbs
Salary : $23 - $24
