Team Leader - Food and Beverage Operations

Shift Lead Job Description – Big Daddy’s BBQ

Job Title: Shift Lead
Location: Big Daddy’s BBQ
Job Type: [Full-Time / Part-Time]
Reports To: Manager / Owner

Job Summary:

Big Daddy’s BBQ is looking for an energetic and responsible Shift Lead to oversee daily operations during shifts, ensuring the restaurant runs smoothly. This role involves leading a team of staff members, ensuring excellent customer service, and maintaining a clean and organized restaurant environment. The ideal candidate will have strong leadership skills, a passion for BBQ and soul food, and the ability to handle both the front and back of house operations.

Responsibilities:

• Lead & Supervise Staff:
• Direct and support the team during shifts, ensuring tasks are completed efficiently.
• Provide guidance and feedback to staff, helping them maintain excellent customer service standards.
• Assist in training new employees and offering on-the-job guidance.
• Handle employee scheduling and manage shift transitions as needed.
• Customer Service Excellence:
• Ensure customers receive exceptional service at all times, addressing any concerns or complaints promptly.
• Lead by example, offering friendly and professional service to customers.
• Ensure front-of-house staff are maintaining a clean and welcoming atmosphere.
• Operations & Inventory:
• Assist with inventory checks, ensure supplies are stocked, and communicate needs to management.
• Oversee the flow of orders, from kitchen to customer, ensuring food quality and timely service.
• Ensure food and drink items are presented properly and according to restaurant standards.
• Monitor restaurant cleanliness and help with cleaning duties as necessary.
• Shift Management:
• Open and close the restaurant as needed, ensuring all opening/closing procedures are followed.
• Handle cash and credit transactions and assist with end-of-shift cash reconciliation.
• Ensure all staff adhere to health and safety standards and company policies.
• Problem-Solving & Decision Making:
• Step in to resolve conflicts or issues that may arise between staff members or with customers.
• Make quick decisions during busy periods to ensure smooth service.

Requirements:

• Proven experience in a leadership or supervisory role in the food service industry.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Dependable, organized, and detail-oriented.
• Comfortable handling cash transactions and managing a register.
• Ability to stand for long periods and lift up to 50 lbs.
• Flexible availability, including nights, weekends, and holidays.

Benefits:

• Competitive pay tips
• Employee meal discounts
• Opportunities for career advancement in a growing business
• A positive, family-oriented work environment

If you're a natural leader with a passion for BBQ and providing excellent service, we want to hear from you!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.58 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $18