What are the responsibilities and job description for the Assistant Manager position at Big Deal Outlets?
Description
Overview
The assistant manager runs the front end of the store and is responsible for maintaining a professional environment for the employees and customers.
Main Responsibilities
- Help your employees be professional
- Teach them to handle conflict with customers
- Implement Cashier processes
- Employee appearance
- Schedule Cashiers and Front End Team Leads
- Manage Till Counts and Discrepancies
- Train Cashiers- Front end Team Leads
- Hiring Cashiers
- Fixing Cashier mistakes or issues
- Project Management for Cashiers
- Conflict Management
Requirements
- Schooling: High School Diploma
- Leadership skills: Effectively manage and motivate a team of retail associates.
- Customer service focus: Provide exceptional customer service, address complaints, and resolve issues.
- Inventory control: Manage stock levels, monitor product availability, and ensure proper inventory procedures.
- Sales generation: Drive sales through strategic initiatives and team motivation.
- Communication skills: Clearly communicate with staff, customers, and other managers.
- Problem-solving abilities: Identify and resolve issues related to operations, customer concerns, and staff conflicts.
- Organizational skills: Effectively manage schedules, prioritize tasks, and maintain a clean and organized store.
- Training and development: Train new employees on company policies and procedures.
- Basic math skills: Analyze sales data, calculate inventory levels, and manage budgets.
- Retail experience: Prior experience working in a retail environment, ideally with some management responsibilities
