What are the responsibilities and job description for the Escape Room Game Guide position at Big Escape Rooms?
Job description
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Are you passionate about a remarkable customer experience? Interested in working in a fun, challenging, fast paced environment? Let’s talk!
You might be wondering what an escape room is. It’s pretty simple—and thrilling. After a video briefing about their impending adventure, teams are escorted into a themed room. The story comes alive as they search for clues, keys and codes, solve puzzles and riddles and attempt to solve the mystery, eventually leading to the escape code. They only have sixty minutes to find their freedom, so time is of the essence.
What we need:
Game guides who are responsible for the guest experience from the time a team enters Big Escape Rooms until we thank them for visiting us at the end of the game. As a game guide you will be in characters for the game guests are arriving for.
Specifically a game guide will:
Greet guests in character once they are checked in
Accompany them to the room
Brief them on the game story
Answer any questions they may have
Closely monitor their game via audio and video from the control room
Communicate with them as needed during the game
Greet them enthusiastically as they exit their game room
Take a group picture and thank them for experiencing our game.
Quickly reset the room for the next team. Speed and extreme attention to detail is mandatory.
Greet guests energetically when they arrive
Check them in via our booking system
Have guests sign waivers
The prime candidate will:
Smile a lot, know how to have fun and enjoy interacting with people
Be comfortable with large crowds
Have a strong work ethic understanding that our business keeps an extremely tight schedule (being late won’t cut it)
Be detail oriented
Have a sense of urgency
Be able to independently resolve unexpected problems as they arise
Be able to multi-task
Have fantastic communication skills
Have reliable availability and transportation
Ability to handle money and record transactions
Report breaks, fixes, and low inventory and inventory usage.
Be comfortable with Google Drive
What can we offer you?
A fun, exciting and immersive atmosphere
A flexible part-time schedule
Starting pay at $10 per hour
When can I start?
We are interviewing candidates now and plan on starting them within the next week.
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 18 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- No weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $11 - $14