Assistant General Manager - Omaha

Summary/Objective

The Assistant General Manager position is responsible for assisting in their location’s overall operation by providing leadership, operational support, by upholding hospitality standards and through providing exceptional customer service. Big Grove’s company purpose is to enrich the life next to you and this role has a huge impact on our mission to do so through their close work with teammates, guests and community.

Core Values

Big Grove only hires and retains people who exhibit our core values. Our Core Values are:

• Set the Tone

• Thirst for Improvement
• We Care
• Practice Candor

• Passion Driven

You will be given a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accountable for the guest experience: This includes ensuring the restaurant is being opened and closed with the highest of standards and that your guests have a fantastic experience from the moment they walk in until the moment they are out the door.
• Communication with your team: This role is accountable for service running smoothly everyday. Set expectations and give direction daily to your team through effective communication. Set them up for success.
• FOH team development: Responsible for developing, growing, training and refining teammates in our values, standards, and stories.
• Event Support: Have full understanding of events and the ability to run any event.
• Participate in location leadership meeting. Discuss issues effectively and with care, and provide experience, insights and ideas to help Big Grove constantly improve. Complete all tasks assigned from those meetings timely.
• People management: Use our people and performance tools to effectively communicate, manage, check in, support, hold accountable and follow through with the team.
• Accountable for Financial Performance: The AGM manager will be part of the leadership team who is accountable for the financial performance of the unit. Effectively manage FOH COGS, inventory and labor cost, and implement ideas and education to increase revenue.
• Foster a cohesive and productive working environment through strong cross-departmental communication and collaboration among teams

Competencies

• Team focused approach

• Leadership Skills
• Honesty/Integrity
• Detail oriented
• High Communication
• High Emotional Intelligence

Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to, communicate and exemplify BGB values, vision, standards, and culture.

Supervisory Responsibility

Supervises all Front of The House Staff. Works closely with Back of the House Leadership to ensure Big Grove is operating the best way possible. Monitor and address staff morale and coach in the moment.

Work Environment

This position operates in a hospitality/ brewery environment. This role routinely uses cleaning supplies and point of sale terminal systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position and hours of work/ days may vary from week to week. Hours expected to be worked are between 45-50 per week. Schedules will be posted the week prior to allow time for employees to be informed of work requirements. The business is open 7 days a week during many day parts. Evening and weekends are a requirement.

Travel

Travel may be expected occasionally in this position.

Preferred Education and Experience

• Must have 1 years of proven success in a high volume, multi-unit restaurant/hospitality environment

• Strong ability to analyze data, diagnose issues and suggest improvements accordingly
• Excellent people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management
• Proven track record in assisting operations to meet revenue and profitability objectives
• Willingness to continuously learn and change; including accommodating company directives

• Strong communicator with excellent interpersonal skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.