Coffee Shop Manager-Omaha

Job Description

Big Grove Brewery is opening our first ever coffee shop right next to our Omaha taproom! The Coffee Shop Manager is responsible for day-to-day operations and oversight of the coffee shop. As the manager, you will be responsible for leading a team, ensuring the highest quality of service, maintaining efficient operations, and achieving financial goals. Building connections with our Omaha community and sharing a passion for relentless hospitality to our customers is essential.

Core Values

Big Grove only hires and retains people who exhibit our core values. Our Core Values are:

• Set the Tone
• Thirst for Improvement
• We Care
• Practice Candor
• Passion Driven
  
  

Attached to this job requisition is a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational Management:

• Oversee all daily operations of the coffee shop, ensuring efficiency and smooth workflow.
• Manage opening and closing procedures, including cash handling, inventory checks, and equipment maintenance.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor the quality of products and services to ensure consistency with our standards.
  
  

Staff Management:

• Recruit, train, and manage staff, ensuring they are motivated and equipped to deliver excellent customer service.
• Create staff schedules and ensure adequate coverage during hours of operation. Schedule in line with labor financial goals.
• Proper use of Big Grove people tools to provide ongoing feedback, and coaching to team members to foster a positive and productive work environment.
• Lead by example, demonstrating exceptional customer service and teamwork.
  
  

Customer Experience:

• Promote a welcoming and engaging atmosphere for customers, building relationships and ensuring satisfaction.
• Address customer inquiries, feedback, or complaints in a timely and professional manner.
• Monitor and maintain the overall appearance of the coffee shop, including cleanliness, organization, and ambiance.
• Develop promotions and community engagement strategies to attract and retain customers.
• Jump in to help with service whenever it is needed.
  
  

Financial Management:

• Monitor daily, weekly, and monthly sales and expenses to ensure the coffee shop meets its financial goals.
• Manage inventory levels, ordering supplies, and tracking product usage.
• Implement cost control strategies without compromising product quality or service.
• Follow the budget and hit financial targets.
  
  

Product Development and Menu Innovation:

• Collaborate with baristas and kitchen staff to develop and refine the coffee menu, ensuring a balance of classic and innovative offerings.
• Stay up-to-date with industry trends, new products, and customer preferences to introduce seasonal drinks, specials, and food pairings.
• Maintain high standards in coffee brewing techniques, equipment use, and product presentation.
  
  

Marketing and Community Engagement:

• Collaborate with the marketing team to develop and implement local promotions, events, and loyalty programs.
• Build partnerships with local businesses and engage with the community to increase the coffee shop's visibility and reputation.
• Maintain and manage social media accounts, ensuring regular, engaging content that reflects the coffee shop’s brand and attracts new customers.
  
  

Maintenance and Equipment Management:

• Ensure all equipment (espresso machines, grinders, brewers, refrigerators, etc.) is properly maintained, repaired, and serviced to ensure smooth operations.
• Troubleshoot and resolve any technical issues promptly, minimizing downtime.
• Manage cleanliness of both customer and staff areas, ensuring health and safety regulations are met.
  
  

Competencies

• Leadership: Ability to lead, motivate, and inspire a diverse team of employees, creating a positive work environment and fostering collaboration.
• Customer Focus: Passion for delivering relentless hospitality
• Financial Acumen: Understanding of budgeting, cost control, and financial performance metrics to ensure profitability and manage the coffee shop’s financial health.
• Problem-Solving: Ability to handle challenging situations calmly and efficiently, making decisions to resolve operational or customer service issues.
• Time Management: Strong organizational skills, capable of managing multiple tasks and priorities in a fast-paced environment.
• Product Knowledge: Deep understanding of coffee and tea varieties, brewing methods, and the ability to train staff on product knowledge and preparation techniques.
• Adaptability: Willingness to adjust plans or strategies in response to changes in business needs, customer feedback, or market conditions.
• Attention to Detail: Meticulous approach to managing quality control, cleanliness, and operational standards to ensure a flawless customer experience.
• Communication: Excellent verbal and written communication skills for effectively interacting with staff, customers, and vendors.
• Team Development: Committed to training and mentoring staff, providing them with the skills and confidence to succeed in their roles.
  
  

Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify BGB values, vision, standards, and culture.

Supervisory Responsibility

Yes, this role will supervise a team of baristas.

Work Environment

Fast-Paced: The coffee shop operates in a dynamic and fast-paced environment, especially during peak hours such as mornings and weekends.

Customer-Focused: The environment is customer-centric, with emphasis on providing a welcoming and engaging atmosphere for all patrons.

Team-Oriented: Collaboration and teamwork are essential to ensure smooth operations and customer satisfaction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing and Walking: Ability to stand for long periods and walk throughout the coffee shop.

Lifting: Must be able to lift and carry items weighing up to 30 lbs., such as bags of coffee, milk cartons, or other supplies.

Reaching, Bending, and Stooping: Regular reaching, bending, and stooping are required to stock supplies, clean equipment, and access ingredients.

Hand Dexterity: Must be able to operate and adjust espresso machines, grinders, and other coffee shop equipment, requiring good manual dexterity and coordination.

Physical Stamina: The position demands high energy levels to work in a busy, fast-paced environment during peak hours.

Position Type and Expected Hours of Work

This is a part time to full-time position and hours of work/ days may vary from week to week. The business is open 7 days a week during many day parts. Hours may include early mornings, evenings, weekends nights and/or holidays are likely a key requirement.

We don’t anticipate the management role to fill 40 hours a week, however full time hours can be supplemented by working service for the coffee shop, or potentially also managing in the taproom once the taproom is open.

Travel

No travel is expected for this position.

Preferred Education And Experience

• 2 years in a management role as a Coffee Shop Manager, or similar role in the food and beverage industry.
• Strong knowledge of coffee brewing methods, espresso machines, and product offerings.
• Experience in managing budgets, cost control, and financial reporting.
• Experience with point-of-sale (POS) systems and inventory management software.
• Excellent customer service and communication skills
• Strong leadership and people management skills
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.