What are the responsibilities and job description for the Customer Service Manager position at BIG HAIRY DOG?
Looking for a Customer Service Manager
As a cutting-edge software sales and support company dedicated to superior and personal customer service, Big Hairy Dog Information Systems is looking for a positive, out-going, and friendly professional who will thrive in a fast-paced and multi-tasking environment. Strong communication, phone skills, scheduling abilities, and knowledgeable in Microsoft Word, Excel and Outlook are required. Additional knowledge of general computer technology, computer terminology, and other computer applications as well as retail experience is desirable. Specific software and terminology training will be provided as needed. A quick learner, with the ability to work well as a member of a team and on your own is a big plus.
As a Customer Service Manager, you will be responsible for general follow-up, courtesy calls, appointment scheduling, processing and tracking internal packets and checklists, coordinating meetings, assisting to complete various projects, and other customer service duties. Furthermore, you will be required to work closely with our sales, technical, shipping, and admin departments in coordinating and scheduling orders and appointments with our clients. Coordinating with outside vendors and companies will also be required at times. Excellent organizational skills, consideration to internal processes and policies, and the ability to identify and escalate urgent situations are essential for success within our Service Department.
This is an in-office position in Sacramento, CA 95827