What are the responsibilities and job description for the Service technical support position at Big Lift, LLC.?
Company Summary :
Big Lift, along with its parent Company, EP Equipment, is the fastest growing manufacturer of lift trucks in the world and is widely considered the most innovative player.
Founded in 2009, we are well known for our vast portfolio of high-quality electric lift trucks and focus on exceptional customer service.
With factories in Wisconsin, Texas and South Carolina and overseas, our success is a tribute to our strong brand legacy, deep customer relationships and fantastic team.
We are growing quickly and are focused on next generation technologies such as lithium-ion batteries and autonomous mobile robots.
Our goal is to lead the transformation from internal combustion engine powered forklifts to purpose built lithium powered electric lift trucks.
Role Responsibilities
- Respond to incoming phone calls and emails related to the daily operation of aftermarket support.
- Assist our forklift customers in finding the proper parts to suit their needs by utilizing all company support sites.
- Understand detailed functionality of our website and our ERP system to aid in supporting our and dealers customers; troubleshoot login issues, pricing, and updated parts when needed
- Develop a clear understanding of our warranty and return authorization policy to offer a well-rounded customer experience, independently.
- Assist with OEM parts inquires, and order entry. Keep clear communication via email / phone with these accounts.
- Must be able to work in an hybrid environment while maintaining communications with customers and team members.
- Cross train with fellow team members to increase efficiency and productivity within the department.
Experience and Education :
- Bachelor’s degree in business or related field, or equivalent combination of education and work experience within industry, preferred.
- 3 years of experience in servicing automotive and / or forklift customers and dealers, specifically in manufacturing industries
- Intermediate in Microsoft suite (i.e. Excel, PowerPoint, Word).
- Must possess a valid driver’s license and maintain a good driving record
Last updated : 2024-11-19