What are the responsibilities and job description for the Customer Service Representative position at Big Mountain Heating And Air?
Big Mountain, Heating and Air was recently named the fastest-growing private company in Sacramento and is expanding our teams, products, services and infrastructure to optimize the customer experience.
Big Mountain is seeking to hire a happy person, bubbly personality and with a positive attitude! Apply as soon as possible and join our Highly Skill Team
Customer Service Job Posting
The position of a customer relations representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Big Mountain’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality. Big Mountain has a great Culture and looking to add the right people to our Team. If you are
A Happy person with a great and positive attitude apply as soon as possible and join our Highly Skill Team.
Job Responsibilities:
Respond to Incoming calls, book appointments for all level Technicians
by following Big Mountain's Script.
Responsible to fill the schedule board 3 to 4 days out.
Work with the dispatcher to help assign the right call to the right Technician.
Will report to the Call Room manager daily regarding the schedule board.
Call out to our Club Member to schedule their Maintenance Service.
Respond to all our on-line request for service promptly.
Respond to incoming customer complaint calls with curtesy.
Assist in the investigation of the complaint and provide a response to the customer complaint.
Maintain complete, accurate and updated information in the customer database regarding customer concerns.
Follow the ”Complaint Procedure” for quality and efficient responses to customers.
Resolve all customer concerns by the end of the daily shift.
Keep up to date with current issues regarding concerns and resolutions.
Respond promptly and provide a response to address the customer’s complaint.
Perform other duties as assigned.
Making Happy Calls
Having a great attitude, being positive daily. Bringing great ideas to the team.
At the end of the day CSR are responsible to fill the schedule board.
Making sure that all Technicians have a full schedule for the next day.
Requirements:
High School diploma or GED preferred, not a must.
Prior call center experience preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Must be willing to work a flexible schedule (including weekends).
All full time employees are offered the following benefits:
Medical, Dental & Vision Insurance
401k
Aflac
Paid Training
Company paid vacation/holidays
PTO, Sick time
Bi-Weekly Paychecks
Top Hourly pay in the industry $20/$24 depending on experience.
Full Time Position, All year around position, some overtime when needed.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $24