What are the responsibilities and job description for the High Rollers - Private Dining Event Server position at Big Night Entertainment Group?
As a Server, a typical day might include the following:
- Greeting guests joining us for private events with a welcoming smile and friendly demeanor
- Attending to guests and taking food and/or beverage orders if applicable. Serving the event menu selections according to the BEO
- Ensuring guests' orders are accurate and served in a timely manner
- Anticipating guest needs and fulfilling them
- Preparing guest checks and collecting accurate payment when needed
- Resolving any service issues that arise with empathy and according to guidelines
- Monitoring guest consumption of alcohol and intervening when needed according to all company guidelines
- Promoting Big Night Entertainment Group in a positive and professional manner
- Maintaining a clean and well stocked work environment
- Other duties as assigned
This job might be for you if you demonstrate the following abilities and meet the following qualifications:
- At least 1 year direct serving experience in a fast-paced bar/restaurant required
- TIPS Certification a plus and will be required if chosen for the position
- A neat and professional appearance
- Efficient and accurate communication skills
- Ability to build guest loyalty with an outgoing and friendly demeanor
- Excellent memory and ability to multitask
- Work schedule flexibility with night, weekend and holiday availability
- A positive attitude and aptitude to handle high-volume environments
Physical Demands / Work Environment / Hours
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.
- May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
- Non-typical hours will be customary including evenings, weekends, and holidays
Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Shrine and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.
We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.
Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.
Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in accordance with Tribal Laws. All Native American applicants who wish to receive preference in hiring are required to self-report when filling out their application: http://www.mptnlaw.com/MERO/RightsNotice.pdf.
