What are the responsibilities and job description for the Account Manager position at Big O?
Account Manager
Location : 10250 Constellation Blvd, Los Angeles, CA 90067 (3 days hybrid style)
About This Role
This role is part of the BIGO LIVE Family Team. “Family” refers to different groups of communities on BIGO LIVE. They aim to foster connections amongst in-app users and strengthen the community power of each group. Families participate in virtual events together, creating a collective identity in-app.
The Program Manager is responsible for building relationships with BIGO’s most important family groups and leveraging those relationships to improve family engagement on the platform. He / she will be a self-starter and adaptable to frequent change. He / she will be a natural problem solver and ready to think creatively about big challenges and present actionable solutions. He / she will also be naturally collaborative with a proven track record of working successfully across teams.
Responsibilities
- Establish and develop relationships with our top families and their leaders
- Leverage relationships to improve user engagement, experience, and growth
- Synthesize the sentiments and recommendations of families into actionable changes to processes
- Identify new and high-potential families and grow them into productive members of the BIGO ecosystem
- Collaborate cross functional teams to improve and create new experiences for families
- Analyze data of family activities, broadcasters, members and composition to provide insights to management; leverage these insights to drive the business forward
- Develop account plans and strategies to achieve revenue and growth targets
- Use market knowledge to identify new opportunities to Family leaders
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