Retail Store Manager - Santa Fe, NM

The Store Manager’s primary role is ensuring the smooth retail operation of our farm, ranch, and outdoor merchandise store. They oversee all store employees ensuring exceptional customer experience, offer guidance and support to the store team, and oversee all store operational tasks.

In addition to maintaining high standards of customer service and team leadership, the Store Manager prioritizes safe work practices while keeping Team Members and Assistant Managers efficient and on task. They actively cultivate a work environment that fosters these values and ensure that all Team Members and Assistant Managers are well-versed in company practices and procedures through comprehensive training.

Expectations

Your day-to-day responsibilities will vary, but you must be capable of performing all duties accurately, efficiently, and safely.

Safety: Uphold and enforce safety protocols to ensure a safe and productive work environment.

Customer Service: Provide outstanding customer service and promptly resolve customer concerns.

Store Operations: Driving sales, customer loyalty, supporting Team Members and Assistant Managers, and delegation of tasks.

Team Management: Issuing coaching/discipline, hiring, scheduling, delegating tasks, and training.

Daily Tasks: Perform opening/closing procedures, processes bank deposits, supervise cash handling, complete daily edits and reports promptly, and utilize computer systems to assist customers and respond to internal emails or store ticketing system (list is not all inclusive).

Departmental Expertise to include:

• Maintain register balances accurately.
• Monitor layaway and special-order balances.
• Execute coupon and promotion procedures post-register transactions.
• Demonstrate comprehensive knowledge of farm and agriculture products and industry.
• Stay informed about the vendors we work with and the products we carry.
• Navigate receiving processes and functions proficiently.
• Conduct firearm sales and review Form 4473 thoroughly.
• Obtain forklift certification, operate, and provide training.
• Ensure proper operation, handling, and training regarding propane stations.

Attendance: Maintain regular and timely attendance

Schedule: Work scheduled shifts and be open to varied hours, including days, nights, weekends, and overtime as business needs dictate.

Lead by Example: Be active on the sales floor, working with Team Members and Assistant Managers in stocking products and providing exceptional customer service.

Working Hours: Store Managers are required to work 45 hours per week.

Management and Administrative Requirements:

• Demonstrate exceptional leadership abilities.
• Possess a positive attitude and professionalism.
• Ability to delegate respectfully and effectively.
• Address and resolve customer questions or concerns promptly.
• Maintain open and effective communication with the Assistant Managers and Team Members.
• Understand various store positions and be prepared to fill in when required.
• Exhibit outstanding time management and organizational skills.
• Security - Maintain awareness of your surroundings, greet all customers, and ensure merchandise security by following established guidelines.
• Maintain consistent and accurate inventory management

Store Manager Operational Tasks:

Complete assignments given by the Operations Manager and provide timely updates of task completion. Maintain regular contact with Operation's Manager regarding store operations, employee relation issues, or other relevant information that may impact the store operations.

• Review and approve payroll and timesheets.
• Create and manage weekly schedules for staff.
• Ensure adequate staffing levels for the store.
• Support store operations, focusing on increasing sales, managing inventory, controlling spending, and minimizing loss.
• Be available to receive and respond to alarm calls from the provider, including verifying and assisting with any potential law enforcement needs at the store.

If you have trouble applying, please try: bigr.com (careers)

• Starting wage is based on experience.

Benefits:

• Paid Time Off (PTO)
• Medical, Dental, Vision Insurance Options (Eligibility required)
  
• 401K Retirement Plan Options (Eligibility required)
• Employee Discount
• Bonus Opportunities