Customer Service Representative 3/Shift Lead

About us

Big Ray's is a small family owned business in Alaska. We are customer-centric, fast-paced, supportive and our goal is to Outfit Alaskans and those visiting the state with appropriate gear to enjoy the vast outdoors Alaska has to offer, all the while providing our customers with classic excellence in customer service!

Job description

Position Summary
Customer service representatives (CSR3) should be mindful that excellent customer service is not only a goal of this company but a requirement to achieve our goal as a successful company. Big Ray’s customer service representatives provide professional, prompt and friendly attention to customers, interact with customers to process transactions, respond to inquiries, and assist with concerns and requests about products and services.

Essential Job Functions

• Keyholder responsible for the opening, closing, and security of the overall store
• Be able to assist in resolving minor customer service issues
• Shift lead for the completion of assigned tasks by the Store Manager and Market Manager
• Responsible for maintaining break and lunch schedules
• Greet and interact with customers both in person and via telephone and to understand their needs and preferences related to merchandise.
• Demonstrate and explain merchandise; selecting and suggesting options to suit customers’ needs and complete sales through point of sale software.
• Retrieve merchandise from stock room and other inventory locations to maintain proper inventory levels on the sales floor at all times.
• Package merchandise and process for mailing in accordance with USPS standards when processing mail order transactions and double check orders and shipments for accuracy and efficiency of order processing.
• Watch for and recognize security risks and thefts; know how to prevent or handle these situations.
• Perform other job-related duties as assigned.

Job Qualifications
The following are required:

• Must have more than one year of experience in retail
• Ability to provide exceptional customer service.
• Ability to handle data and information with accuracy.
• Excellent written and verbal communication skills.

The following are preferred:

• High school diploma or GED.
• One year of customer service experience.

Additional job information
This position requires regular attendance in accordance with established schedule as this is the most common time to conduct business with customers, vendors and employees. Employees must also possess the following abilities:

• Ability to adhere to safety rules and other reasonable regulations pertaining to the position.
• Ability to refrain from violence.
• Ability to work in cooperation with other workers within the company.

Physical and Mental Demands
The physical demands of this position require frequent standing, walking, sitting, speaking, and hearing.
Requires near vision to write and read printed materials and computer screens. Requires hearing and speaking to exchange information on the telephone or in person. The employee is regularly required to reach with his/her hands and arms and lift items weighing up to 50 lbs. Must be able to use carts, ladders, dollies, and stools to assist in moving or shelving items. Requires sufficient arm, hand, finger dexterity to operate a keyboard and other office equipment. Repetitive motions with wrists, hands, and fingers may also be required. Requires the ability to operate a vehicle safely. Requires the ability to climb a flight of stairs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure.

Big Ray’s is committed to providing reasonable accommodations, according to the applicable state and federal laws, to all individuals with qualified physical and mental disabilities.

Work Environment
This position is performed in a dynamic, fast-paced retail setting with the offices located adjacent to the sales floor or on the second floor. The employee will be on the retail floor among clothing and related fixtures or in the warehouse among boxes of clothing and customer records. Evening and weekend work is required.Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The scope of the job may change as necessitated by business demands.

Big Ray’s is an Equal Opportunity Employer.

Job Types: Full-time, Part-time, Temporary

Salary: $15.00 - $19.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• 1 hour lunch
• Day shift / evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Reliable commuting or plan to relocate before starting work (Required)

Experience:

• Customer service: 2 years retail or, demonstrate progressive growth in industry.
• Demonstrate leadership or potential to lead.

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $15 - $19