What are the responsibilities and job description for the Commercial Services Supervisor, BRS position at Big River Steel LLC?
Objective of the Job :
The Commercial Services Supervisor is required to independently work and manage all aspects of commercial activities related to department communication and customer experience. This involves close coordination with the Outside Sales Representative (OSR), all internal departments, and external vendors/suppliers. This position controls customer and product development along with other strategic functions that support the commercial department. Other strategic functions include but are not limited to marketing, customer experience initiatives, budget and executive support for the Director - Commercial Operations.
Duties and Responsibilities:
1) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.
2) Follow BRS directives and comply with regulatory requirements within scope of responsibility.
3) Establishes and maintains good day-to-day working relationships with customers and internal/external contacts.
4) Supervises and oversees the strategy, planning, and execution of Big River Steel’s customer experience goals; Creates and implements structure for positive customer experience (on-site and off-site).
5) Organizes BRS participation in corporate sponsored events involving Commercial.
6) Manages Commercial budget, email groups, calendars, steel market subscriptions, HUB documents, NDA’s and communications.
7) Coordinates with Marketing to achieve goals and objectives for existing and new products; ensures compliance with all customer documents.
8) Ensures customer and Commercial Department compliance with internal and external policies and procedures.
9) Maintains training materials and commercial documents for all product capabilities and pricing extras for the Commercial Department.
10) Coordinates with department managers on new employee orientation, safety training, and document compliance. 11) Supervises Commercial Services Coordinator and Interns.
12) Supports Director - Commercial Operations and the GM of Sales & Administration
Qualifications:
1) Bachelor’s degree in Marketing preferred
2) 3-5 years of customer service/inside sales experience in steel or a related industry; or 2 years’ experience as a high performing ISR I
3) Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking
4) Ability to clearly communicate with internal and external parties regarding issues and changes
5) Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines, strong organization and analytical skills
6) Open willingness to adopt and use new resources/tools
7) Conduct root cause and cost-benefit analysis
8) Maintains temperament and composure in escalating and confidential situations
9) Self-managing; works well with little supervision
10) Proficient use of Microsoft Office and Outlook
11) Manages Order Entry and Commercial Services Representative
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility: This position does supervise others.
The Commercial Services Supervisor is required to independently work and manage all aspects of commercial activities related to department communication and customer experience. This involves close coordination with the Outside Sales Representative (OSR), all internal departments, and external vendors/suppliers. This position controls customer and product development along with other strategic functions that support the commercial department. Other strategic functions include but are not limited to marketing, customer experience initiatives, budget and executive support for the Director - Commercial Operations.
Duties and Responsibilities:
1) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.
2) Follow BRS directives and comply with regulatory requirements within scope of responsibility.
3) Establishes and maintains good day-to-day working relationships with customers and internal/external contacts.
4) Supervises and oversees the strategy, planning, and execution of Big River Steel’s customer experience goals; Creates and implements structure for positive customer experience (on-site and off-site).
5) Organizes BRS participation in corporate sponsored events involving Commercial.
6) Manages Commercial budget, email groups, calendars, steel market subscriptions, HUB documents, NDA’s and communications.
7) Coordinates with Marketing to achieve goals and objectives for existing and new products; ensures compliance with all customer documents.
8) Ensures customer and Commercial Department compliance with internal and external policies and procedures.
9) Maintains training materials and commercial documents for all product capabilities and pricing extras for the Commercial Department.
10) Coordinates with department managers on new employee orientation, safety training, and document compliance. 11) Supervises Commercial Services Coordinator and Interns.
12) Supports Director - Commercial Operations and the GM of Sales & Administration
Qualifications:
1) Bachelor’s degree in Marketing preferred
2) 3-5 years of customer service/inside sales experience in steel or a related industry; or 2 years’ experience as a high performing ISR I
3) Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking
4) Ability to clearly communicate with internal and external parties regarding issues and changes
5) Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines, strong organization and analytical skills
6) Open willingness to adopt and use new resources/tools
7) Conduct root cause and cost-benefit analysis
8) Maintains temperament and composure in escalating and confidential situations
9) Self-managing; works well with little supervision
10) Proficient use of Microsoft Office and Outlook
11) Manages Order Entry and Commercial Services Representative
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility: This position does supervise others.
