What are the responsibilities and job description for the Big Sky Motel Host position at Big Sky Motel - Roundup, MT?
As a Big Sky Motel Host, you will be responsible for each guest’s experience from booking to check in to checkout. Your job is to ensure every step of the guest experience exceeds expectations, you are their host on the property. You are responsible for their arrival, the cleanliness of their room, the quality of the property when they arrive, and their experience during their stay - as if you are welcoming guests into your own home.
SCHEDULE
Fri 8:00am - 8:00pm | Sat 8:00am - 8:00pm | Sun 8:00am - 8:00pm | Mon 8:00am - 2:00pm
YOUR RESPONSIBILITIES
This is a hybrid position. Hosts are responsible for both housekeeping and guest services.
KNOW EVERY GUEST BY NAME It is your job to know by name during their stay. You should come to know recurring guests and anticipate their needs. Guest needs often include Area recommendations, hair dryers, rollaway beds, room preferences, extra waters or coffees.
GUEST ROOM QUALITY You will be responsible for ensuring the quality of the room your guests are checking into. This includes cleaning and straightening guest rooms daily with the support of a housekeeper, and inspecting all rooms before each guest checks in. This also includes recognizing and resolving maintenance issues as they appear.
PROPERTY QUALITY No amount of dirty will be tolerated on the property. It is an old property on a busy highway and you could spend your entire shift cleaning and never finish the list of tasks. In fact, it is your job to fill any “downtime” with cleaning. There is always sweeping, scrubbing, shampooing, and dusting that needs to be done in and out of guest rooms.
It is your job to use the every day to find and prioritize cleaning tasks for the day. If you think there is nothing to clean, you are wrong.
RESERVATION MANAGEMENT It is your job to accurately create and manage guest reservations in our cloud based property management software. Every detail matters: the reservation source needs to be accurate, the guest's first and last name needs to be capitalized, their reservation needs to be noted with any relevant bits of info for their stay (why are they coming, special requests, etc.), the reservation needs to include phone numbers and email addresses and payment method at the time of booking.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Expected hours: 35 – 43 per week
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $18