What are the responsibilities and job description for the Service Adviser position at big sky motorsports?
Job Overview
We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will have a strong background in automotive repair and service management, with the ability to effectively communicate with customers about their vehicle needs. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing expert advice and facilitating the repair process.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of repairs and services needed, including shocks, struts, alignments, and air brake systems.
- Prepare accurate auto estimates for repairs and maintenance services.
- Communicate effectively with technicians regarding customer concerns and service requirements.
- Manage the service process from start to finish, ensuring timely updates to customers on the status of their vehicles.
- Maintain records of services performed and ensure all documentation is completed accurately.
- Foster strong relationships with customers to encourage repeat business and referrals.
- Stay updated on industry trends and advancements in automotive technology.
Qualifications
- Proven experience in automotive repair or service advising is preferred.
- Knowledge of vehicle maintenance practices and auto estimating processes.
- Strong sales skills with the ability to upsell services when appropriate.
- Familiarity with automotive service management principles.
- Excellent communication and interpersonal skills to interact effectively with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for the automotive industry and a commitment to providing exceptional customer service.
Join our team as a Service Advisor and contribute to delivering high-quality automotive services while building lasting relationships with our valued customers.
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Shift:
- 8 hour shift
Work Location: In person
Salary : $35,000 - $50,000
