Yard Handler - Maryland

In keeping with the mission and values of Iconic Boat Sales and Service and the pledge to maintain our presence as a premier watercraft dealer, the Yard Handler supports this initiative by serving as the primary support staff to our sales and service departments. The YH will ensure the continued growth and success of our company by focusing on clear communication and the efficiency of the sales and service teams’ workflow. At all times, the YH works to enhance our customer service experience and create lasting relationships with our clients.

Custom Motorsports & Marine has the following benefits programs available to eligible employees:

• 401(k) Savings Plan

• Bereavement Leave

• Health Insurance

• Holidays

• Jury Duty Leave

• Life Insurance

• Supplemental Life Insurance

• PTO Benefits

• Vision Care Insurance

• Witness Duty Leave

• Continuing Education

• Discounted equipment rentals

• Employee Purchase program

Essential Functions Statement(s)

• Work carefully at all times to ensure safety standards are met and enforced. Utilize Personal Protective Equipment (PPE) to prevent injury. Ensure all watercraft is properly clear and disconnected from electrical implements prior to pulling from the service bay, water, or unloading from the trailer
• Maintain and repair the equipment used to move and handle watercraft. Update maintenance logs and record all routine maintenance and repairs conducted on each piece of equipment 
• Familiarize yourself with our inventory of new, used, brokered, and client-owned watercraft and trailers on site. Be prepared to move watercraft as needed to ensure the service flow is efficient and smooth
• Conduct a review of client watercraft upon receipt. Take note of any damage (including cosmetic damage) or additional notable features to ensure any future client claims are accurate
• Maintain the cleanliness and general organization of the service shop and conduct facility repairs as needed. Report major repairs to the Shop Foreman or Sales Manager. Order supplies from the Office Administrator to ensure the shop is stocked at all times with necessary items.
• Facilitate monthly checks of all watercraft
• Report any damage to watercraft to Service Manager immediately
• Properly cover and block all watercraft. Ensure boats are draining properly and water is not pooling on covers
• Assist Service Technicians with routine maintenance and repair upon request
• Assess repairs to ensure proper materials are on hand and ready.
• Examine finished surfaces of workpieces to verify conformance to specifications and retouch any defective areas.
• Clean and maintain tools and equipment, using solvents, brushes, and rags.
• Read job orders and inspect workpieces to determine work procedures and materials required.
• Clean surfaces of workpieces in preparation for coating, using cleaning fluids, solvents, brushes, scrapers, steam, sandpaper, or cloth.
• Conceal blemishes in workpieces, such as nicks and dents, using fillers such as putty.
• Make any and all repairs complete with the utmost quality standards
• Keep a clean and safe work area.  Follow safety procedures to protect themselves and those around  them.
• Responsible for following the quality systems procedures and standard operating procedures of the  Service Center.
• Cleans customer boats and ensures they are ready for pick up.
• Polishes and waxes boats as needed.
• Reports all damage or malfunctioning equipment to the Service Manager.
• Additional duties and tasks as assigned by Service Manager

Job Performance

• Job Quality: Accuracy, thoroughness, competence. Demonstrates a quality standard that reflects the degree of excellence associated with Big Thunder Marine. Maintain databases and updated information as needed
• Job Quantity: Productivity level, time management, ability to meet deadlines. The ability to produce an acceptable amount of work within the parameters of schedules and time limits. 
• Job Knowledge: Expertise and skill. Consistently maintains a high level of knowledge and/or technical skills for the position; can apply skills and knowledge to complete assignments and tasks with the utmost proficiency and competency. 

Company Values

• Teamwork: Continuously works in a selfless and collaborative manner with all staff. Communicates well and is accountable for actions.
• Growth: Continuously strives to attain personal and professional growth through learning, development, and training opportunities. Shows initiative and is goal-oriented.  
• Integrity: Consistently demonstrates honesty in words and actions. Is guided by strong moral principles and ethical behavior.
• Fun: Always maintains a positive attitude. Is enjoyable to work with and understands the value of fun at work and for our customers. Is enthusiastic and conducts work in a manner that is customer-oriented, understanding that, ultimately, we sell fun through the goods and services we provide.

Skills & Abilities

Education:                                   A High School Diploma or GED is required; post-secondary education is desired

Experience:                                  2-4 years’ marine sales and/or service experience preferred  

Computer Skills:                           Basic computer skills required. Experience with DockMaster is valued.

Certifications &                           Forklift Certification is a requirement (Iconic will provide training) Licenses:                                        Must possess, or have the ability to obtain, a Class E driver and State boater license                 

Work Environment

A typical office environment has a moderate noise level when working indoors. Outdoor and marine environments may contain uneven and slippery surfaces. The noise level may increase substantially upon interaction with watercraft.