What are the responsibilities and job description for the Shop & Rental - Customer Service Associate position at BIG TOOL BOX INC?
Job Details
Description
Shop & Rental - Customer Service Associate
About Us
Big Tool Box & Highlands Garden Center is a family-owned business that has served the greater South Metro area for over 40 years with two locations, Centennial and Parker. We provide amazing customer service through our exceptional staff. If you’re passionate about your career and want to contribute to a company you can believe in, and grow with, consider sharing your talent at Big Tool Box & Highlands Garden Center.
OVERVIEW
The customer service associate for the Shop/Rental Department is responsible for checking customers in and out when dropping outdoor power equipment and screens for maintenance and repairs. This position includes sharpening mower blades as well as renting out equipment and U-Haul trucks and trailers.
Customer Service
Project a positive representation of the Big Tool Box.
Greet and engage with customers entering and throughout the department.
Project a friendly, outgoing demeanor; working well with customers and associates.
Answer and monitor all calls and pages promptly, courteously and effectively.
Continually build product knowledge base and possess the ability to assist customers by answering questions to common problems related to lawn and garden equipment.
Shop Services Software & Register Operations
Follow all cash register transaction procedures.
Responsible for balancing of register drawer.
Enter and maintain essential information in the Shop/rental Services software system.
Department Appearance and Upkeep
Ensure the department and related areas are clean and presentable to customers at all times.
Ensure department supplies and retail items are stocked at all times.
Other Essential Requirements:
Perform additional duties as required or assigned.
Position Requirements:
Education/Training: High School or GED equivalent.
Experience: Previous retail, customer service or small engine experience preferred.
Physical Activities:
Standing, walking, lifting (up to 40lbs).
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Compensation: Full Time, Non-Exempt Position Drug Free Workplace Pay Range: $16.00 - 21.00/hour Health Insurance (Full Time only) |
Paid Sick Days Select Paid Holidays 401K (Full Time only) Employee Discount Equal Employment Opportunity |
Qualifications
Salary : $16 - $21
