Guest Readiness Specialist (Turnover Finisher)

Job Title: Guest Readiness Specialist (Turnover Finisher)

Company: Big Toy Stays LLC (managing the luxury vacation rental, English Prairie BNB) View the property here: https://www.airbnb.com/rooms/49157643

Location: Twin Lakes, WI

Who we are: Big Toy Stays LLC owns and operates English Prairie BNB, a high-end vacation rental home in Twin Lakes, WI. We focus on providing a 5-star guest experience through full-service management, unique amenities, and meticulous attention to detail.

About the role: We are seeking a dedicated and detail-oriented Guest Readiness Specialist to add the crucial finishing touches to our property turnovers. This role is key to ensuring English Prairie BNB is impeccable, fully functional, and welcoming for every guest arrival.

Think of this role as the essential final step in our turnover process. Our professional cleaning partners ensure the property is thoroughly cleaned (achieving about 95% readiness). The Guest Readiness Specialist then steps in to bridge that final 5%, performing detailed checks, staging final elements, and ensuring every aspect of the home is perfect, elevating the guest experience to a true 5-star level.

Key Responsibilities:

• Work collaboratively following the cleaning team's departure to perfect the property presentation.
• Conduct a final, detailed walkthrough using a checklist to ensure the property's presentation meets 5-star luxury standards, including final staging touches (pillows, remotes, blinds).
• Perform thorough outdoor checks: Patrol immediate grounds for trash/debris, check for/dispose of any pet waste, ensure firepit area is clean/safe, check grill cleanliness and fuel level, clear main pathways, blow off decks/patios, remove cobwebs near entries. These tasks must be performed year-round, in various weather conditions.
• Set the guest arrival ambiance: Adjust thermostat to a welcoming temperature and turn on designated exterior/interior lighting.
• Verify essential guest supplies and specific inventory counts (e.g., toilet paper, paper towels, coffee, soaps) are correctly stocked and staged; confirm placement of any welcome amenities.
• Perform a final quality check on linens and towels placed for guests, looking for any stains, tears, or damage.
• Confirm key property elements are functioning perfectly: Test Wi-Fi, TVs/remotes (check batteries), HVAC. Briefly run faucets/flush toilets to check hot water, pressure, and function. Check fridge/freezer temps and basic appliance readiness.
• Verify safety and security items: Confirm door locks/keypad codes work correctly, visually check fire extinguisher/smoke detectors, ensure first-aid kit and guest information/emergency contacts are accessible.
• Perform basic water tests on the pool/hot tub and vacuum debris as needed (training provided).
• Address any minor cleaning spots or presentation details missed during the primary clean, ensuring perfection both indoors and outdoors.
• Check for any new damages or significant wear and tear, documenting with clear photos and detailed descriptions via messaging apps. Report any observed maintenance needs.
• Ensure agreed-upon guest amenities are perfectly presented.
• Take photos of the finalized property setup and notify the owner/manager that the home is guest-ready.
• Communicate effectively and promptly with the owner, cleaning team, and maintenance personnel regarding property status, issues, or recurring patterns needing attention.
• Occasionally deliver or retrieve items from the home.
• Restock home supplies between guest stays, monitor backup stock levels, and be able to receive supply deliveries at your local address if needed.
• Gather requested property information and take reference photos as required.

Candidate Requirements:

• Excellent ability to follow directions and detailed checklists.
• A positive, proactive attitude and ability to work well independently and communicate effectively within a team structure.
• A keen eye for detail and exceptionally high standards for cleanliness and presentation.
• Ability and willingness to perform required outdoor tasks year-round, in all seasonal weather conditions (heat, cold, rain, snow, etc.).
• General knowledge of basic household/tech items (TVs, internet routers, thermostats) and ability to troubleshoot common issues.
• Resourceful with basic handy skills (e.g., use a power drill, change a light bulb, climb a ladder safely).
• Strong problem-solving skills with the ability to act appropriately without constant direction.
• Tech-savvy: Comfortable using smartphone apps for communication, reporting, and time tracking. Must own a reliable smartphone (laptop/tablet optional).
• Possesses a sense of urgency when addressing time-sensitive property issues.
• Valid Driver’s License and reliable transportation to the property in Twin Lakes, WI.
• Ability to lift up to 35 pounds.
• Must live in or very close to Twin Lakes, WI (ideally 10 minutes or less commute).

Our Ideal Candidate:

• High school diploma or equivalent (Preferred).
• Previous experience in housekeeping, hospitality, or property management is a plus.
• Experience using mobile electronic devices for work tasks.
• Reliable, punctual, and possesses a strong work ethic.
• Customer-first attitude and understands the importance of guest experience.
• Strong attention to detail is paramount.
• Ability to multi-task and manage time effectively, especially under pre-arrival time constraints.
• Able to exercise good judgment and make sound decisions.
• Proactive, flexible, and copes well under pressure.
• Basic pool/hot tub chemistry management knowledge is a big plus, but not required (we will train).

Role Details & Compensation:

• Job Type: Independent Contractor (1099), Part-time
• Pay: Starting from $25.00 per hour
• Expected Hours: Highly variable, averaging 2-14 hours per week depending on booking frequency. This is supplemental income, not a full-time role.
• Schedule: Requires significant flexibility. Most work occurs between 3:00 PM and 5:00 PM on guest turnover days, immediately following the cleaning crew. Turnovers can happen any day of the week, including Saturdays, Sundays, and potentially holidays. Advance notice is typically weeks, but can sometimes be as short as 2-3 days. On-call availability during these windows is crucial.
• Tools: Workflows, communication, and time tracking are managed via specific mobile apps you'll need to download and use.
• Growth: Potential for additional tasks related to vacation rental operations for interested candidates.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 2 – 14 per week

Schedule:

• Every weekend
• Monday to Friday
• Morning shift
• Nights as needed

Work Location: In person

Salary : $20 - $25