What are the responsibilities and job description for the Delivery Driver and Customer Service Representative position at Big West Management?
Delivery Driver:
* Load/Unload/Transport product to and from designated destinations, safely and efficiently, within specified timeframes, following all safety rules and policies. Ensuring proper package handling and accurate delivery.
*Accurately complete delivery forms/receipts and forward the documentation for timely processing. Maintain accurate records of orders and deliveries.
* Vehicle maintenance: daily removal of all trash, washing according to schedule, scheduling vehicle servicing and basic daily vehicle checks including fueling, checking fluid levels, checking filters, checking tires; reporting any issues promptly.
* Professional demeanor and ability to interact positively with customers to confirm delivery dates and address any concerns. Capable of navigating designated routes to reach customer addresses efficiently.
* All other tasks as indicated by management.
* Maintain an excellent safety and driving record. Follow all traffic regulations while driving.
Customer Service Representative:
* Answer questions about products, services, pricing, policies, and order status via phone, email, live chat, social media or other communication channels.
* Establish a rapport with customers and supplier partners, actively listening to their needs and providing personalized service.
* Sales and Cold Calling with a knowledge of current products, services, and company policies to accurately answer customer questions.
* Process orders: recording orders, verifying details, and ensuring accuracy including packing, labeling, and checking expiration dates.
* Work with customers to resolve complaints or issues, providing solutions and addressing complaints in a timely and professional manner. Assist with returns and exchanges according to company policies.
* Identify issues that require further attention and report them to the appropriate person. Communicating all customer information updates, account management and records changes.
* Troubleshoot basic technical issues related to products or services.
* Building and grounds maintenance as instructed by management.
* Miscellaneous office tasks as needed to fulfill job tasks.
* All other tasks as indicated by management.
* Comply with all applicable safety rules and policies.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Relocate:
- Dillon, MT 59725: Relocate before starting work (Required)
Work Location: In person
Salary : $18
