What are the responsibilities and job description for the Customer Service Specialist position at Big Y?
Job Description
The Customer Service Specialist plays a vital role in delivering an outstanding and engaging shopping experience to our customers.
This position is responsible for ensuring the accurate processing of all transactions, including monitoring self-checkout orders and customer interactions. The ideal candidate will possess excellent problem-solving skills to troubleshoot, resolve, and de-escalate technical issues while maintaining effective communication with the Customer Service Manager.
Key Responsibilities:
- Provide exceptional customer service through active listening and empathy.
- Maintain a thorough understanding of company policies, procedures, and standards.
- Operate within Big Y's culture of caring, supporting Diversity, Equity, and Inclusion initiatives.
- Promote a clean and professional appearance at all times.
- Work collaboratively with colleagues to achieve store goals and objectives.
Requirements:
- Ability to work a flexible schedule based on store needs.
- Must be 18 years of age or older.
- Demonstrate strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to maintain confidentiality and handle sensitive information discreetly.
About Us:
We are dedicated to providing a workplace that values diversity, equity, and inclusion. As a Customer Service Specialist, you will have the opportunity to make a meaningful impact on our customers' lives while upholding our commitment to excellence.
