What are the responsibilities and job description for the Customer Service Specialist position at Big Y?
Job Title: Customer Service Specialist
Position Summary:
The Customer Service Specialist plays a pivotal role in delivering an exceptional shopping experience to our valued customers. This dedicated individual ensures the accurate processing of all transactions, including self-checkout orders and customer interactions. They are responsible for troubleshooting and resolving technical issues while maintaining open communication with the Customer Service Manager regarding customer concerns, asset protection, and equipment functionality.
In addition to providing top-notch customer service, the Specialist is expected to possess extensive product knowledge and expertise, enabling them to effectively address customer inquiries and needs.
Responsibilities:
