What are the responsibilities and job description for the Retail Customer Support Specialist position at Big Y?
Big Y seeks a Retail Customer Support Specialist to join our team! As a key member of our retail operations, you will be responsible for providing exceptional customer support, resolving issues efficiently, and promoting a positive shopping experience. Your primary focus will be on ensuring that every customer interaction is prompt, courteous, and effective.
Main Duties:
- Respond to customer inquiries, resolve issues, and offer personalized assistance
- Maintain accurate records of customer interactions, including feedback and suggestions
- Collaborate with the Customer Service Manager to develop strategies to enhance customer satisfaction and loyalty
- Contribute to the maintenance of a clean and organized store environment
In this role, you will have the opportunity to grow professionally, develop new skills, and contribute to the success of our retail operations.
