What are the responsibilities and job description for the SR IT Operations Analyst position at Bigelow?
Bigelow Tea is the number one specialty tea company in the United States. We are a family-owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company's DNA since it was founded 80 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities. We pride ourselves in caring about each and every one of our employees. We have a long-term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a select, talented individual, that shares our values, to join our growing team.
DEPARTMENT MISSION STATEMENT
Provide high availability of a flexible, reliable, secure, and cost-effective technology environment. Strategically plan, train, and implement technology for future company needs.
SUMMARY
The IT Senior Infrastructure Analyst position is a hands-on technical role with Project Leadership responsibilities for assigned projects and the ownership of positive outcomes.
The main activities of the role are :
- Ensure that the company's IT infrastructure (networks, servers, storage, communications, security) is maintained, operated, supported and expanded to an appropriate standard.
- All operational issues that arise within the team's responsibilities are responded to and resolved in an appropriate manner and within an appropriate timeline.
- Effectively handle incident management for outages; effectively communicate during service outages and ensure that they are resolved efficiently with minimal impact.
- Ensure timely notification and escalation of possible issues / problems, options and recommendations for prompt resolution.
- Provide customer service and support excellence - Ensuring business needs that arise within the teams' responsibilities are responded to, prioritized, and resolved in an appropriate manner and within an appropriate timeline.
- Research, recommend and implement technology solutions based on company needs and industry best practices.
- Communicate project status and provide timely escalation of issues to ensure project objectives are met.
- Create and maintain documentation as appropriate
- Build and maintain strong working relationships with outside vendors. Leverage our technology partners to provide and monitor a secure and stable technology environment.
- Recommend and establish IT infrastructure standards and procedures.
- Participate in the development and implementation of risk mitigation strategies, security of systems, networks, and enterprise information. Ensure compliance with data security and privacy requirements including conducting periodic audits and due diligence checks of security protocols and systems evaluations for vulnerabilities.
JOB DESCRIPTION
KNOWLEDGE AND EXPERIENCE
Strong working knowledge and hands-on experience in the following :
Zero Trust
Business Continuity / Disaster Recovery
STRATEGIC THINKING AND GOAL DEVELOPMENT
EXECUTION OF STRATEGIC TECHNOLOGY PROJECTS
TEAM ALIGNMENT AND DEVELOPMENT
LEADERSHIP SKILLS REQUIRED
DIRECT REPORTING POSITIONS
EDUCATION and / or EXPERIENCE
TRAVEL REQUIREMENTS
Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.