What are the responsibilities and job description for the Phlebotomist- Full-Time/ Part-Time position at Bigfork Valley Hospital?
Job Description Job Title: Laboratory Assistant Department: Laboratory Reports To: Lab Manager FLSA Status: Non-exempt Prepared By: Human Resources Prepared Date: 03/30/2023 Approved By: Laboratory Manager Approved Date: 06/22/2021 Revised Date: 08/09/2023 SUMMARY Under the direction of the Lab Manager, the Lab Assistant is responsible for the prompt processing of inpatients and outpatients for specimen collection. Responsible for the delivery of specimens to the laboratory. Recognize various age-related needs and provides age-appropriate care as indicated. Assume the responsibility for safety and comfort of patients following established standards and practices all in accordance with Bigfork Valleys mission and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs a variety of routine blood drawing procedures, to include capillary puncture, venipuncture, and arterial puncture using standard equipment such as vaccutainer tubes and sleeves, tourniquets, syringes, and butterfly needles. Interacts directly with patients to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation. Utilizes standard procedures for the maintenance of positive patient identification records, appropriate collection information in accordance with established protocol. Processes and labels samples for subsequent analysis and send out testing. Performs various quality control procedures, and competency evaluations to maintain compliance with internal and external regulations. Performs testing on blood and body fluids under the direction of the laboratory manager/supervisor. Performs proficiency testing on waived and moderate laboratory samples as directed. Lab Assistant Page 1 of 4
Maintains a positive attitude toward clients and coworkers. All other duties as assigned. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Motivation - Demonstrates persistence and overcomes obstacles, measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments. Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Lab Assistant Page 2 of 4
Adaptability - Manages competing demands; changes approach or method to best fit the situation. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual be able and willing to travel for meetings or work. Must demonstrate proficient phlebotomy skills. Must demonstrate ability to interpret policies, safety rules, operating and maintenance instructions and manuals. Must maintain knowledge of the hospital and laboratory information systems. Ability to work independently in an organized fashion. Ability to maintain confidentiality of sensitive information. SUPERVISORY RESPONSIBILITIES None. EDUCATION AND/OR EXPERIENCE High school graduate or equivalent required. Previous phlebotomy experience preferred. LAUGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Lab Assistant Page 3 of 4
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS None. OTHER SKILLS AND ABILITIES Must maintain a positive attitude towards clients and co-workers. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands and fingers to handle or feel; reach with hands and arms; walk, talk, and hear. The employee is occasionally required to sit and stoop. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals and/or blood borne pathogens. The employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. I have read and understand this job description. All my questions have adequately been answered. I agree to work as assigned. ___________________________ ___________________________________ Employee Signature Date Lab Assistant Page 4 of 4
Maintains a positive attitude toward clients and coworkers. All other duties as assigned. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Motivation - Demonstrates persistence and overcomes obstacles, measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments. Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Lab Assistant Page 2 of 4
Adaptability - Manages competing demands; changes approach or method to best fit the situation. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual be able and willing to travel for meetings or work. Must demonstrate proficient phlebotomy skills. Must demonstrate ability to interpret policies, safety rules, operating and maintenance instructions and manuals. Must maintain knowledge of the hospital and laboratory information systems. Ability to work independently in an organized fashion. Ability to maintain confidentiality of sensitive information. SUPERVISORY RESPONSIBILITIES None. EDUCATION AND/OR EXPERIENCE High school graduate or equivalent required. Previous phlebotomy experience preferred. LAUGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from clients, customers, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Lab Assistant Page 3 of 4
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS None. OTHER SKILLS AND ABILITIES Must maintain a positive attitude towards clients and co-workers. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands and fingers to handle or feel; reach with hands and arms; walk, talk, and hear. The employee is occasionally required to sit and stoop. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals and/or blood borne pathogens. The employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. I have read and understand this job description. All my questions have adequately been answered. I agree to work as assigned. ___________________________ ___________________________________ Employee Signature Date Lab Assistant Page 4 of 4
