Department Administrator

The Department Administrator will play a vital role in assisting with day-to-day administrative tasks, coordinating activities, and providing exceptional support to franchise owners and leaders. This role will handle document management, scheduling, communication with various stakeholders, and on-demand projects and tasks based on the needs of their department.  

This department administrator will work with BIGGBY's technology and support teams to ensure that department operations and on-going projects are documented and aligned across distinct internal and vendor-based teams. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Schedule and coordinate meetings, manage calendars, and prepare documents and reports for the team  

• Respond to emails, resolve issues, and provide assistance as needed 

• Create and maintain spreadsheets and documents  

• Complete research assignments, create presentations, and generate reports as needed 

• Book travel for team members  

• Support purchasing needs  

• Online filing, typing, note taking, scheduling and other basic administrative tasks  

• General project management for software and business initiatives

• Other administrative duties as assigned or relevant to specific teams  

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. 

Minimum Requirements

Education 

High School Diploma or equivalent required 

Experience  

Minimum of 2 years of administrative experience required  

Experience handling sensitive or confidential information  

Knowledge 

• Proficient in MS Office Suite with an emphasis on Outlook, Word, PowerPoint, and Excel 

• Knowledge of DocuSign, Trello, or Zoom preferred  

Ability 

• Excellent communication skills, both written and verbal, with a customer service-oriented mindset  

• Ability to follow spoken and written directions well  

• Strong attention to detail  

• Strong organizational skills 

• Ability to prioritize tasks  

• Effective time management skills 

• Ability to take effective notes  

• Ability to proofread accurately  

Physical Requirements 

Ability to lift up to 10 lbs occasionally  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Other Requirements  

Reliable internet and setting to perform job remotely 

COMPANY OVERVIEW 

At BIGGBY® COFFEE we are committed to supporting people in building a life they love! We are an aspiring conscious company and we are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual. We are a 100% franchise company that has grown to almost 400 locations in 13 states since we started in 1995! 

BIGGBY® COFFEE fanatics consume about 2,500,000 pounds of coffee a year. By 2028, we plan to be 100% farm-direct. Farm-Direct means that we buy directly from the coffee producer and eliminate as many of the unnecessary people in the middle. In turn, those savings go to the farmer to ensure their economic viability and prosperity. Join us on our mission to put a Name, a Face, and a Place to every cup of coffee we serve.  

VALUES & BENEFITS 

At BIGGBY® COFFEE we are committed to supporting people in building a life they love. Acceptable candidates will possess a desire to grow and a willingness to share as a professional and individual. Our core values are: 

Love Unconditionally – Have faith in people and assume their good intentions. Extend grace at no extra charge and illuminate every interaction with love. 

Embrace Growth – Harness the power of limitless possibilities - take risks, fail fast, adapt, grow. 

Live Consciously – Be present, self-aware, and mindful of others. Know who I am and who I want to be. Always have a positive impact on those around me. 

Have Courage – Recognize fear, but challenge what I am afraid of. Be bold, take leaps and embrace the potential to fail. Do the brave thing. 

Kick-Ass – Work with enthusiasm, intensity, and passion. Stay focused and give it everything I’ve got. Push limits and go beyond expectations. 

BENEFITS & PERKS 

As a full-time Home Office employee, you would receive a variety of benefits including: 

- 5 days of vacation days as a new hire. Vacation days will then increase with your tenure.  

- 12 PTO days, 2 Floating Holidays, and 3 Volunteer Days per calendar year. 

- 13 Company-Paid holidays per year.  

- A paid sabbatical after every 5 years of employment.  

- Family Care Plan (maternity/paternity) 

- Bereavement days 

The BIGGBY® COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), $100,000 company-paid life insurance, and medical, dental, & vision insurance. 

We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, a wellness program, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through Davenport University, and more! 

BIGGBY® COFFEE loves you for who YOU are. We exist to love people and that includes you! Global Orange Development, LLC is an Equal Opportunity Employer. We encourage and welcome all applicants, whether a member of the LGBTQ community, people with disabilities, Black, Indigenous, and all other People of Color. BIGGBY is striving to be a safe place for you to be you and does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. 

*Candidates will be placed in the salary range based on relevant skills and experience requested for the role. 

**Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, MA, CT, SC, and KY.