What are the responsibilities and job description for the Biggs Mansion Retail Manager position at Biggs Mansion Chicago?
Biggs Mansion is a private cigar club located in Chicago’s Goldcoast neighborhood. Our membership is comprised of corporate executives, attorneys, physicians, entrepreneurs, business professionals, celebrities, and others. Members have the opportunity to enjoy camaraderie, entertain clients and friends, conduct business meetings, exchange business opportunities, attend exclusive club events, and enjoy cigars in an iconic and historic Chicago landmark constructed in 1891. The mansion is well appointed with its original fixtures, luxurious leather seating and several rooms for members to enjoy. Biggs Mansion is also a premier Chicago cigar merchant and carries large inventories of the most admired brands in the industry including Davidoff and Padrón
The Retail Manager is responsible for supporting the sales and profit goals in the cigar store by setting a plan to deliver the best customer experience. The Retail Manager will build the team of retail associates and support their development, as well as work with talent development and structured performance management for the team based on results, values, and leadership. The Retail Manager will work in accordance with Biggs Mansion standards, policies, and procedures to meet the expectations of customers and staff.
The Retail Manager oversees the retail budget and is responsible for all financial aspects of retail operations. They interview, train, supervise, counsel, schedule and evaluate retail associates.
Specific Responsibilities
General
1. Work with management and the finance team to develop department budgets, including sales targets, operating expenses, payroll costs, and timetables.
2. Prepare schedules, payroll, budgets, forecasts, etc. as required.
3. Coordinate annual tobacco license renewals and compliance activities.
4. Maintain POS system, update product details and pricing as required, and deliver regular management reports from the POS and inventory control systems to management and the finance team.
5. Develop store policies and procedures including SOP’s training tools for retail associates.
6. Lead effort in recruiting, interviewing, and hiring team members; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train.
7. Perform other duties as assigned by management.
Merchandising
1. Regularly analyze and follow up on Sales & Profit KPIs for the retail department. Secure that actions are taken to maximize selling. Support the retail associates with these actions by securing the hours and staff needed for a successful execution.
2. Review and analyze sales results, cost of inventory, operational expenses and inventory losses.
3. Acts as a sales leader, coaches and is a role model to the retail associates through floor management.
- Contributes to total store team sales goals on a weekly basis.
5. Actively participate in executing store routines and tasks including but not limited to unpacking product order shipments, shipment returns, prepare outbound customer orders, organizing shelves and displays, posting shipments to the inventory control system, and posting price changes.
6. Actively prevent loss and ensure the retail associates follow appropriate safety and security guidelines.
7. Convey the importance of good routines, store cleanliness and maintenance to retail associates.
8. Create appealing and eye-catching visual displays that lead the customer through the entire store.
9. Develop seasonal and annual merchandise plans, forecast inventory needs in accordance with sales trends.
10. Hold sales meetings with retail associates and brief them on new products, product knowledge, and sales targets.
11. Report sales results and activities to management on timely basis.
12. Conduct monthly inventory counts and report results to finance team.
13. Place merchandise orders for inventory and maintain vendor relationships.
Customer Service
1. Ensure that customer service standards are always delivered to retail associates through active coaching and leading by example.
2. Train and coach retail associates on products and accessories to augment their selling abilities and engagement with customers.
Facilities Management (Retail Floor)
1. Ensure that retail associates open and close the store daily and to management’s specifications.
2. Routinely check humidors and humification equipment to ensure equipment is delivering 70/70 output.
1. Contact handymen and repair contractors to resolve issues with the building, furniture, cabinetry, fixtures, flooring, doors, electrical, lighting, fireplaces, HVAC, internet, audio, video, and other issues.
Qualifications
1. 1 years of sales or operations experience in a store setting.
2. Experience in the hospitality or corporate services industries.
3. Experience with POS systems.
Knowledge and Skills/Expected Competencies
Professional
1. Conducts oneself professionally and shows respect to others at all times; maintains poise under pressure, especially during stressful times and during peak periods of member engagement activity.
2. Cooperative and responsive to training, supervision and constructive criticism.
3. Promotes the ideals, values, mission, and vision of the Club.
4. Have strong analytical ability, good judgment, problem-solving abilities, and be strategically minded with a strong attention to detail. Analytical driven mindset for fact-based decision making. Exercise rigor in all aspects of work.
5. Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions.
6. Possess strong verbal communication skills including ability to effectively present to retail associates and customers.
7. Respond timely and accurately to Club staff, members, and other parties.
8. Ability to use independent judgment and to manage confidential information.
9. Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
10. Interest in personal/professional development and advancement.
11. Dedication to lifelong learning, including staying abreast of best practices in sales management and organizational management.
12. Stay informed of current economic developments relevant to the store’s business.
Leadership
1. Strong communication and interpersonal skills, including the ability to clearly communicate to business professionals. Demonstrate professional written and verbal communication skills in live and virtual environments.
2. Strong personal qualities of worth, confidence, integrity, credibility, energy, commitment, and humor.
3. Ability to develop and lead teams or projects.
4. Proactively communicates status, issues, conflicts, and priorities up, down and across the teams.
5. Excellent influence and negotiation skills; strong professional presence and business acumen.
6. Develop and maintain positive relationships with members and obtain a clear understanding of their motivations, viewpoints, and concerns.
7. Seeks opportunities to participate in mentoring, recruiting, retention, training, and team-building activities.
Technology
1. Familiarity and comfort level working with cloud-based technology systems.
2. Microsoft Word skills include drafting various documentation for distribution to staff, members, management, and others.
3. Microsoft Excel skills include but are not limited to: (a) manage large datasets with functions (b) create dynamic reports; and (c) build charts and graphs.