Director, Clinical Operations

The Director of Clinical Operations provides executive leadership, strategic direction, and operational oversight for HealthyU clinics in California. This role ensures clinical excellence, operational efficiency, financial sustainability, and a superior patient experience by collaborating with executive leadership, medical directors, and operational teams.

Supervisory Responsibilities:

Directly oversees senior managers and directors in the following departments:

• Contact Center
• Facilities and Procurement
• Clinic Operations (California)
• Surgical Support and Coordination

Key Duties and Responsibilities:

• Develops and executes long-term strategies that align clinical operations with the organization’s mission and growth objectives.
• Oversees multi-site operations, ensuring scalability and efficiency.
• Partners with the other Clinical Operations leader, Senior Leadership, and Medical Directors to shape organizational strategy, clinical service models, and performance improvement initiatives.
• Represents clinical operations in executive leadership meetings and strategic planning sessions.
• Establishes and enforces performance metrics, operational workflows, and policies across all clinical locations.
• Drives efficiency in clinic scheduling, patient flow, and care coordination through standardized practices.
• Oversees clinic budgets, financial planning, and operational forecasts.
• Ensures cost-effective resource allocation while maintaining high-quality patient care standards.
• Collaborates with Finance on revenue cycle processes, including payment collections and reimbursement procedures.
• Leads regulatory compliance efforts and quality assurance initiatives.
• Oversees audits and compliance reviews, ensuring adherence to state and federal healthcare regulations.
• Provides visionary leadership, mentorship, and performance coaching to senior managers and clinical staff.
• Promotes a culture of accountability, inclusivity, and continuous professional development.
• Champions a patient-first culture by developing and monitoring patient satisfaction initiatives.
• Addresses patient concerns and ensures service excellence through innovative care delivery models.
• Leverages data analytics to monitor clinical performance, optimize care delivery, and support evidence-based management decisions.
• Develops and oversees emergency preparedness protocols, ensuring readiness for natural disasters, pandemics, and other emergencies.
• Builds strategic partnerships with community organizations, healthcare providers, and industry stakeholders to expand the organization’s reach and influence.

Education and Experience:

• Minimum of 10 years of senior leadership experience in healthcare operations, with a proven track record of managing multi-site clinics or healthcare facilities.
• Healthcare Administration, Business Administration, or a related field (Master’s preferred).

Required Skills/Abilities:

• Executive-level leadership, communication, and interpersonal skills.
• Proven experience with multi-site healthcare operations management.
• Strong financial acumen and budget management experience.
• Expertise in healthcare regulations and compliance standards (California-specific knowledge preferred).
• Data-driven decision-making skills with proficiency in Microsoft Office Suite and healthcare management systems.
• Exceptional organizational, analytical, and problem-solving capabilities.