What are the responsibilities and job description for the Digital Customer Success Manager position at BigID?
Who we are :
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data : helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for :
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding : you'll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek :
As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers. You will help develop a digital customer success program for our digital cohort of customers in the NAM region.
As a Digital Customer Success Manager in US East timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation.
We're seeking someone who has developed or supported a similar program or worked within a highly-digital customer success environment. Initially, you'll need to get hands-on with the NAM digital book of business to establish a baseline, plan any tactical initiatives, and build out the digital program. This role reports to the regional Customer Success Director and has high organizational visibility.
What you'll do :
What you'll bring :
Our Values :
We look for people who embody our values - Care, Do,Try & Shine.
The annual base salary range is $110,000 - $130,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable / Bonus Compensation & Equity Incentives align with individual and company performance.
BigBenefits :
Work from home with a global remote-first community
Global Culture Corner
Flexible PTO and Quarterly Volunteer Days
Equity Participation
100% employer-covered medical, dental, and vision options available to you
Additional insurance benefits like pet insurance and legal assistance
Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Robust DEI Program with several vibrant ERG communities
Paid Parental Leave
LI-Remote
LI-YD1
BigDiversity : We're committed to creating a culture of inclusion, diversity, and equality - across race, gender, sexuality, disability, and neurodiversity - where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.
CPRA Employee Privacy Notice : CA
BigID is an E-Verify Participant.
Salary : $110,000 - $130,000
