Renewals Manager - North America

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards


• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies


• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)


• DUNS 100 Best Tech Companies to Work For in 2024


• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards


• 2024 Inc. 5000 list for the 4th consecutive year!


• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

We seek a motivated and detail-oriented Renewals Manager to join our team, to cover North America. In this role, you will be responsible for managing the subscription renewal process, ensuring customer retention, and identifying upsell opportunities. You’ll collaborate across teams to deliver an exceptional customer experience and meet key performance metrics.

What you’ll do:

• Manage Renewal Process: Own and drive the end-to-end renewal process for assigned accounts, ensuring a seamless and timely renewal experience.


• Retention Focus: Build strong relationships with customers, understand their needs, and assist in addressing any potential churn risks with account teams and CSMs.


• Upsell and Cross-Sell: Support identified opportunities to expand customer accounts through product upgrades, add-ons, or cross-sell initiatives.


• Collaboration: Partner with Sales, Customer Success, and Product teams to ensure alignment on customer needs and renewal strategies.


• Data Management: Maintain accurate records of renewals, customer feedback, and interactions in [CRM system, e.g., Salesforce].


• Performance Metrics: Meet or exceed renewal rate and revenue targets, contributing to overall company growth.


• Problem Resolution: Assist in handling customer inquiries and resolve issues that may impact renewals, acting as a trusted advisor.

What you’ll bring:

• Experience: 3 years in a renewals, account management, or customer success role, preferably in the SaaS or software industry.


• Customer-Centric Mindset: Strong interpersonal and communication skills with a proven ability to build lasting customer relationships.


• Analytical Skills: Ability to analyze data and metrics to make informed decisions and improve processes.


• Technology Proficiency: Familiarity with CRM systems (e.g., Salesforce) and subscription management tools.


• Organizational Skills: Detail-oriented with excellent time management and prioritization abilities.


• Sales Acumen: Experience in upselling, cross-selling, or negotiating contracts is a plus.


• Education: Bachelor’s degree in business, marketing, or a related field (or equivalent experience).

Our Values: 

We look for people who embody our values - Care, Do,Try & Shine.

• Care - We care about our customers and each other


• Do - We do what it takes to make a positive impact


• Try - We try our best and we don’t give up


• Shine - We shine and make it our mission to always stand out

The annual base salary range is $110,000 – $125,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits: 

💻 Work from home with a global remote-first community

 Global Culture Corner

 Flexible PTO and Quarterly Volunteer Days

💸  Equity Participation

 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance 

📚 Learning & Development Opportunities 

 Fidelity Employer Sponsored 401K 

 Robust DEI Program with several vibrant ERG communities

Paid Parental Leave

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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