What are the responsibilities and job description for the Customer Service Representative position at Bigly?
DISCLAIMER: DO NOT APPLY FOR THIS JOB IF YOU ARE LAZY, UNMOTIVATED, OR GIVE BS EXCUSES. We are strapped onto a rocket ship and headed to the MOON!
Join Bigly if you want your wildest dreams to come true.
We are looking for motivated and reliable Customer Service Reps in Fayetteville, Arkansas. Hourly and Salary/Management positions are available.
SUMMARY
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage and respond to incoming calls
- Generate sales leads, answer customer questions, and raise issues to mgmt
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to communicate effectively
- 1-2 years experience in customer service, preferred
- Ability to work alone as well as in small teams and/or groups
- Ability to prepare necessary paperwork and documents, as well as read, sort, and verify packages
- Basic mathematical skills, basic reading skills
PHYSICAL DEMANDS
- Moderate physical activity; handling of average-weight objects up to 30 pounds and standing, sitting and/or walking for more than eight hours per day.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $15 - $17