What are the responsibilities and job description for the Chief Operating Officer position at BigRio?
Job Title: Chief Operating Officer (COO)
Location: On-site full-time in Houston
Type: Full-Time
About BigRio:
BigRio is a Digital Transformation consulting firm headquartered in Boston, MA, specializing in data and analytics, custom development, software implementation, data analytics, and machine learning/AI integrations. As a one-stop shop, we deliver cutting-edge and cost-conscious software solutions to clients across various industries. With diverse industry exposure, our teams of data architects, engineers, developers, and consultants tackle complex software and data challenges, providing best-in-class solutions.
About the Role:
BigRio is seeking a results-driven Chief Operating Officer (COO) to join our client’s executive team in the fast-growing genetics and laboratory services sector. The COO will be responsible for scaling operations, leading cross-functional execution, and ensuring excellence in day-to-day business and lab performance.
This role requires proven leadership in operations, HR, supply chain, and revenue cycle management, ideally within healthcare, diagnostics, or life sciences. The COO will work closely with the CEO to align operational strategy with company vision and growth objectives.
Key Responsibilities:
- Lead day-to-day operations across lab services, logistics, staffing, and client delivery
- Oversee HR strategy, including hiring, workforce planning, and performance management
- Manage revenue cycle processes—billing, reimbursement, and payer relations
- Direct supply chain operations: procurement, inventory, and vendor management
- Drive process improvements for scalability, quality, and efficiency
- Translate strategic goals into actionable plans across teams
- Ensure regulatory compliance (CLIA, CAP, HIPAA) and quality standards
- Partner with the CEO to align operations with company-wide priorities
- Collaborate with R&D, product, BD, and finance to unify execution
- Build KPIs and dashboards to track performance and outcomes
- Develop and lead a high-performing, accountable operations team
Qualifications:
- 10 years of senior operations leadership, including 5 in COO or VP-level roles
- Background in healthcare, diagnostics, biotech, or genetics industries
- Deep experience in operations, HR, supply chain, and revenue cycle management
- Track record of scaling infrastructure in growth-stage or mid-sized companies
- Strong financial and P&L management skills
- Collaborative, hands-on leader with a data-driven approach
Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred
Equal Opportunity Statement:
BigRio is an equal-opportunity employer committed to creating a diverse and inclusive workplace. We value and promote diversity and prohibit discrimination based on various factors outlined by federal, state, or local laws. All qualified applicants will receive equal consideration for employment.
