What are the responsibilities and job description for the Service Operations Specialist position at Bikers Edge Powersports?
Bikers Edge Powersports is seeking a Service Writer / Parts Mgr. to join our Motorcycle and Off Road Dealership.
Job Responsibilities:
* Greet customers and prepare service invoices to inform technicians of services requested
* Prepare customer estimates using computer software and obtain customer approval
*Communicate with manufactures and comply with all current warranty standards
* Communicate with technicians and manage parts department to ensure speedy and consistent service.
*Contact warranty companies to get approval for work.
* At the completion of work contact customers, close out invoice and take payments
* Answer phones, customer questions and schedule appointments for services requested
* Provide exceptional customer service helping build customer loyalty
* Maintain customer lounge and office providing customers with a professional image
Requirements:
* Ability to effectively utilize resources and practice exceptional time management
* Knowledge of computers, able to use Microsoft and proprietary software
* Excellent verbal and written communication skills
* Organized and detail oriented
* Management skills for staff technicians
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- SERVICE & PARTS: 1 year (Required)
- MOTORCYCLE OR ATV: 1 year (Required)
- Service Advisor: 1 year (Required)
Language:
- SPANISH (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wichita, KS 67214 (Required)
Work Location: In person
Salary : $15 - $20