Fulfillment Pharmacy Technician Lead Mail Order

Job Type: Regular

Time Type: Full time

Work Shift: Rotating (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA provides state of the art pharmacy services to our systems’ patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorization processing, and patient counseling. We are seeking highly motivated, energetic, and experienced pharmacy technicians to help with the fulfillment of prescriptions on our automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician Lead ensures the accurate and timely fulfillment of prescription orders.

Job Description:

Primary Responsibilities:

1.    Leads the fulfillment technician team in all aspects of the pharmacy fulfillment process including accurately processing, filling, packaging, dispensing, tracking and recordkeeping of prescription orders. (essential)

2.    Provides issue resolution support by addressing any issues that arise during the dispensing or delivery process. (essential)

3.    Has the authority to train, assign work, direct and support daily work activities for fulfillment technician staff. (essential)

4.    Development and maintenance of fulfillment technician training guides. (essential)

5.    Oversee the new hire training as well as the ongoing training for the fulfillment technician team. Ensure that all fulfillment technician staff maintain competency in all required tasks related to the pharmacy fulfillment process. (essential)

6.    Ensure that all fulfillment technician staff are performing tasks consistently and according to approved department policies, processes, and procedures. (essential)

7.    Oversee the routine cleaning and maintenance of pharmacy and pharmacy equipment. (essential) 

8.    Maintaining, procuring, and replenishing inventory and packaging supplies. (essential)

9.    Ensure staff are adhering to any processes established to maintain compliance with regulating bodies (ex: Board of Pharmacy, DEA, FDA, Accrediting organizations). Enforcement of HIPAA and PHI regulations related to the fulfillment process. (essential)

10.    Assist with the maintenance of pharmacy automation equipment. (essential)

11.    May participate on a consultative basis as needed on quality projects and initiatives including but not limited to service excellence training, patient/physician satisfaction surveys, and resource tool development for optimization of delivery procedures. Collaborates with division leadership on other ambulatory initiatives and projects as needed. (essential)

12.    All other duties assigned by the pharmacy manager or designee. (essential)

Required Qualifications:

1.    High School diploma or GED required.

2.    License Mass Registered Pharmacy Tech required.

3.    3-5 years related work experience required.

4.    Experience with computer systems, including web-based applications and standard Microsoft Office Suite applications.

Preferred Qualifications:

1.    PTCB certification.

2.    Inventory, delivery, and/or prescription fulfillment experience.

3.    Previous experience as a lead pharmacy technician.

4.    Previous pharmacy work experience in a high-volume store.
 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled