What are the responsibilities and job description for the Technical Support Engineer position at Bill Austin and Associates?
Bill Austin and Associates is seeking an experienced Technical Support Engineer to manage and support our daily operational requirements of computer network systems.
The ideal candidate will have a strong understanding of network security tools and practices and possess 3 years of professional experience in systems administration.
Key Responsibilities:
- Administering and supporting computer network systems (workstations, file servers, and web servers).
- Installing, configuring, and maintaining hardware, software, and system upgrades.
- Managing network accounts, ensuring security protocols are followed.
- Troubleshooting and maintaining network security tools such as firewalls, anti-virus, and intrusion detection systems.
- Designing, updating, and maintaining web pages and interfaces.
- Developing and maintaining local system design documentation.
- Training staff on applicable software and providing end-user IT support.
- Monitoring system configurations (hardware and software) to ensure proper functionality and security.
Qualifications - Education and Experience:
Education:
- MINIMUM - Associates Degree related to Electrical / Electronics / Computer Engineering, Computer Science, or Information Systems
- PREFERRED - Bachelor's level degree in Electrical / Electronics / Computer Engineering, Computer Science, or Information Systems
Experience:
- 3 years of professional experience in systems administration.
Additional Requirements:
- Security clearance is required.
