What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Bill Brennan - State Farm Agent?
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission / bonus
Paid time off (vacation and personal / sick days)
Valuable experience
Growth potential / Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Ability to make presentations to potential customers
Achieve mutually agreed upon marketing goals
Provide timely and thorough activity reports to agent
Ability to conduct interviews in the office and in customer's home or business
Ability to assess customer needs and conduct effective interviews
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Manager - State Farm Agent Team Member?
Sign up to receive alerts about other jobs on the Customer Service Manager - State Farm Agent Team Member career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Manager - State Farm Agent Team Member.
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other Customer Service Manager - State Farm Agent Team Member jobs in the La Grange, IL area that may be a better fit.
We don't have any other Customer Service Manager - State Farm Agent Team Member jobs in the La Grange, IL area right now.
