What are the responsibilities and job description for the Business Development Representative position at Bill Colwell Ford?

We're on the lookout for a friendly and enthusiastic team member to join our dealership family! As a Business Development Representative, you'll help create outstanding first impressions for our customers. No need to be a car expert - we're simply looking for someone with a passion for customer service, a sales mindset, and the ability to multitask and think quickly on their feet. If this sounds like you, keep reading!

Comprehensive Full-Time Benefits

Work-Life Balance :

Enjoy a consistent five-day work week with a flexible schedule.
Paid time off to support a healthy work-life balance.

Health & Wellness :

Access multiple health insurance plan options.

Benefit from a Health Savings Account (HSA).

Receive dental and vision insurance coverage.

Secure coverage for long-term and short-term disabilities.

Obtain life insurance benefits.

Professional Perks :

Participate in a 401(k) program with company matching.

Utilize a flexible spending account.

Competitive compensation package.

Company clothing allowance for a polished appearance.

Employee discounts on new and pre-owned vehicle purchases, parts, and services.

Work in modern, state-of-the-art facilities with a separate employee breakroom and kitchen.

Responsibilities

Initiate outbound calls to assist customers with first-time maintenance, overdue service, or safety recalls.

Quickly and professionally answer inbound calls to book service and quick lane appointments.

Utilize email templates and scripts to respond to customer inquiries promptly.

Provide customers with initial product information and direct them to the appropriate dealership resource.

Follow up with leads who are not ready to make appointments or have missed them.

Stay knowledgeable about manufacturer recalls, dealership initiatives, and industry trends.

Participate in role-playing, training, and professional development opportunities.

Foster positive relationships with teammates, including service advisors, technicians, and management.

Maintain clear communication using Microsoft Office, customer relationship management tools, and service scheduling software.

Qualifications

Soft Skills :

Courteous, prompt, and professional demeanor.

Positive, enthusiastic attitude with a willingness to learn.

Strong dedication to customer satisfaction.

Technical Skills :

Proficiency with Microsoft Office and CRM tools.

Comfort with outbound phone calls.

Other Requirements :

Valid driver's license and a clean driving record.

At least one prior role in customer service; experience in collections or outbound phone calls is a plus.

Collaborative team player with a proactive attitude and openness to feedback and coaching.

Excellent listening skills and a compassionate voice and manner.

Join Our Family at Bill Colwell Ford - Apply Today!

Bill Colwell Ford, a family-owned Ford dealership situated in Hudson, Iowa, just outside of Waterloo / Cedar Falls, places a high value on its employees as the driving force behind its 40 years of service in the Cedar Valley. We offer continuous training, growth opportunities, and a forward-thinking work culture. Our commitment to equal employment opportunity is unwavering, and we strictly prohibit discrimination or harassment based on various characteristics under federal, state, or local laws.

Application Process

Ready to combine your exceptional customer service skills with the excitement of the automotive industry? Join Bill Colwell Ford and become part of a family-owned business that's been proudly serving the Cedar Valley for over 40 years. We're committed to helping our team members grow through continuous training, support, and a positive work culture. Submit your resume and a cover letter today, and let's build a future together!

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