What are the responsibilities and job description for the Business Development Representative position at Bill Cramer Chevrolet Cadillac GMC, Inc?
As a family owned and operated business, Bill Cramer has been proudly serving the Panama City area for over 50 years. We are currently looking for Business Development Representatives to join our growing team!
Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Employee Discount
- Paid Time Off
- Life Insurance
Description: Service BDC Rep Responsibilities:
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
- Log all customer comments into Dealership Management System
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers.
- Post scheduled appointments on the appointment board in the Business Development Center.
- Reschedule “no-show” customer appointments.
- Follow-up with the service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
- Maintain and update customer changes in the database.
- Contact the current customer base on current marketing incentives.
- Respond to customer website requests (internet inquiries).
- Contact internet clients via email and phone to schedule a service appointment.
- Notify necessary departments to inform of appointments set.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Maintains accurate timekeeping record in the timekeeping system.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
. Requirements:Service BDC Rep Requirements:
- Experience is preferred
- Excellent Listening, communication and customer service skills
- Ability to multitask
- A positive attitude and professional appearance
- Valid Driver's License
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include a background check, drug screening and MVR.Benefits:
