What are the responsibilities and job description for the Receptionist - Client Experience Specialist position at BILL CURRIE FORD INC?
Job Details
Description
The Client Experience Specialist recognizes specific client needs and problem solves client issues quickly and courteously. This position is key to attain high Customer Service Index scores (CSI). The person we are looking for will be the face of the company as they greet the customers upon entering the store. We are looking for a dynamic personality that takes the customer experience to the next level!
The ideal candidate has a high school diploma or GED and retail and/or customer service experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
Responsibilities
- Helps with clerical/office tasks, such as answering phones and attending to guests needs
- Ensures that the customer experience is top priority
- Attends all staff meetings, trainings, and educational classes as required.
- Performs other duties as assigned.
Qualifications
- High school diploma or GED required.
- Bilingual is a plus but not required.
- Retail and/or customer service experience required.
- Neat, clean, and professional appearance
- Helpful attitude and friendly demeanor
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Highly trustworthy and safety conscious
- Good computer and internet skills
Benefits
Excellent Benefits Include:
Health Insurance with Employer Contribution
Company Paid Life Insurance
401k with Employer Match
Dental and Vision Insurance
