What are the responsibilities and job description for the Guest Experience Coordinator position at Bill Harris Dealerships?
At Bill Harris Dealerships, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
Benefits
Salary: $30,000/ year
Bonus opportunities on every appointment made (top performers can double wages with bonus component)
Sliding scale with conversion to sales
Potential income of $35-60K depending on performance
Medical, Dental, and Vision Insurance
Employer Paid Life Insurance
Retirement Savings Plan
Paid Time Off
Paid Holidays
Paid Training
Paid Uniforms
Employee Discounts on New Vehicles, Used Vehicles, Parts, and Services
Responsibilities
Convert leads and current database clients into appointments for the sales team
Manifest opportunities through outbound follow-up calls/emails
Respond to emails in a professional, well-spoken manner
Ensure COMPLETE customer satisfaction every time
Learn and understands all products and services offered
Attend/complete required training and department meetings
Willing to learn and grow in the position
Qualifications
High school graduate
Proficient use of computer systems, specifically Customer Relation Management software used in car industry or similar field
Ability to handle/make a high volume of calls/emails for 8 hours a day (anywhere from 100-300 points of contact expected per day)
Appointment setting skills
One year of related experience and/or training; or equivalent combination of education and experience
Sales skills, great communication, and excellent customer service skills are a must
Professional personal appearance
Organization and thorough follow-up skills are necessary for staying in touch with the client prior to and after the sale
Current valid driver’s license is required for all employees
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $30,000
