What are the responsibilities and job description for the Service Business Development Representative position at Bill Hood Chevrolet?
Job Summary: We are looking for a Customer Service Representative to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls and online leads, and confirm scheduled appointments.
BENEFITS
- Health Insurance
- Dental Insurance
- Competitive Pay
- 401k
- Great working environment!
Responsibilities
- Schedule service appointments
- Actively listen to customers, answering their questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
Qualifications
- Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.