What are the responsibilities and job description for the HVAC Install Coordinator position at Bill Howe Family of Companies?
About Our Company
Bill Howe started AM / PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind - give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200 employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!
Vision Statement : Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits
Mission Statement : We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24 / 7 / 365.
Workplace Values
The HVAC Install Coordinator will be expected to operate in line with our workplace core values which are :
The Bill H.O.W.E Way
H eart : Fiercely committed to the needs of our employees, communities, and customers
O pportunity : Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
W orld-Class : The BEST at what we do
E thical : Transparent, fair, and ethical
Job Summary
The HVAC Installation Coordinator plays a crucial role in managing day-to-day scheduling operations and ensuring that jobs are ready for installation. This position involves coordinating communication between installers, field supervisors, customers, vendors, and the office. The Installation Coordinator is responsible for creating department job files, contacting customers and contractors regarding scheduling issues, scheduling subcontractors and inspections, and overseeing company purchasing duties according to established procedures.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
- Update and maintain the schedule board with all sold jobs, and communicate scheduling issues with other departments, including sales.
- Check paperwork and timecards from the previous day's job, and schedule any punch lists or uncompleted items.
- Ensure all jobs have permits, and inspections are called promptly.
- Capture all information from the sales department for the installation department.
- Ensure that all equipment and materials are ready and staged for installation.
- Schedule subcontractors with a five-day lead time.
- Schedule and coordinate install schedules with clients, keeping them updated on job status and progression.
- Follow up with clients to confirm job completion and satisfaction.
- Coordinate with vendors regarding returns, warranty, delivery, etc.
- Coordinate van service and repairs with the fleet supervisor.
- Coordinate scheduling for Service Technician labor five days prior to the project with the Service Dispatcher.
- Facilitate any job site deliveries and ensure purchase orders have been procured and staged.
- Know the whereabouts and progress of the crew daily.
- Return customer calls promptly, resolving open issues efficiently.
- Process extended warranties and customer rebates.
- Oversee and participate in quarterly inventory counts.
- Complete paperwork for job costing, orders received, etc.,
- Schedule layouts and update layout & design schedules, coordinating with the Installation Manager.
- Additional duties as assigned.
Minimum Qualifications