Service Coordinator

The Role at a Glance – Service Coordinator

Bill Jacobs Motorsport, a multi-franchise, award-winning luxury dealer organization that includes manufacturers such as BMW, MINI, VW, Jaguar, and Land Rover is excited to for a Service Coordinator to join our team.

The Service Coordinator increases the service traffic of the dealership by handling inbound service calls and making outbound service calls which produce solid and specific appointments for the service department. The Service Coordinator is the essential communication link between the customer and the dealership. The Service Coordinator must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

This role is the perfect way to earn an excellent wage, get comprehensive benefits, and take the first step that could lead you to a long-term career with us.

What you'll be doing

• Ensure that all service calls are answered promptly and professionally.
• Follow company guidelines on all inbound and outbound call protocols.
• Consistently maintain daily, weekly, and monthly goals.
• Ensure that all information entered into Client Care software is consistent and accurate.
• Maintains a professional code of conduct at all times.
• Acts as the essential communication link between Bill Jacobs and our clients!

What’s in it for YOU

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Competitive wages based on experience.
• Generous health insurance, dental insurance, vision insurance, life insurance, and supplemental insurance plans – including Pet Insurance, Legal Insurance, and Identity Theft Insurance.
• 401K Plan with company matching contributions.
• Employee discounts on vehicle purchases, parts, and service including an employee lease program.
• Wellness programs for employees and family members.
• Tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful growth-minded organization.
• On-going training and career development opportunities aligned with your personal goals and aspirations.

About the company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

At Bill Jacobs Motorsport, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions.

Core Values

R – Respect

We believe in taking accountability for our words, actions, and results.

I – Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous

improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What we're looking for

Must-haves:

• Extraordinary telephone communication skills.
• Friendly demeanor and excellent work ethic.
• Exceptional attention to detail.

Nice-to-haves:

• Previous experience in a call center is a plus.
• Bi-lingual