What are the responsibilities and job description for the Service Manager position at BILL KNIGHT AUTOMOTIVE?
Job Details
Description
Job Title: Service Manager
Location: Bill Knight Lincoln/Volvo Cars of Tulsa
Location: Tulsa, OK
Employment Type: Full-Time
About Us:
At Bill Knight Lincoln/Volvo Cars of Tulsa, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of quality for our Lincoln and Volvo vehicles. As a leading dealership in Tulsa, we are committed to providing our customers with a seamless and enjoyable experience, from sales to service. We are currently seeking an enthusiastic and experienced Service Manager to lead our service department.
Position Overview:
The Service Manager will oversee the daily operations of our service department, ensuring that our team delivers top-notch service to our customers. You will be responsible for managing service staff, optimizing workflow, maintaining customer satisfaction, and driving service sales. If you have a passion for the automotive industry and a dedication to excellence, we want to hear from you!
Key Responsibilities:
- Lead and manage all service department operations, including scheduling, staffing, and workflow management.
- Foster a customer-focused environment, ensuring exceptional service and satisfaction.
- Develop and implement strategies to improve service department productivity and profitability.
- Train, mentor, and evaluate service staff to enhance skills and performance.
- Maintain a high level of communication with customers regarding service needs, repairs, and follow-up.
- Monitor and analyze service department performance metrics and implement improvements as necessary.
- Collaborate with the sales team to identify opportunities for service sales and promotions.
- Ensure compliance with all safety and environmental regulations.
Qualifications
Qualifications:
- Proven experience as a Service Manager or in a similar role within the automotive industry.
- Strong knowledge of Lincoln and Volvo vehicles is a plus.
- Excellent leadership and team management skills.
- Exceptional customer service and communication abilities.
- Ability to analyze data and make informed decisions.
- Proficient in using dealership management software and Microsoft Office Suite.
- Valid driver’s license and a clean driving record.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- A supportive and dynamic work environment.
