What are the responsibilities and job description for the Service Advisor FCA-Stellantis position at Bill Volz's Westchester?
Job Type
Full-time
Description
Experienced FCA-Stellantis Service Advisor / Writer
What We Offer
Long- term Growth Opportunities
Medical, Dental, and Vision Insurance
401k match
Additional benefits
Competitive pay
Requirements
Duties :
Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
Consult with customer on applicable service specials.
Gather and decode customer information to effectively and accurately relay concerns to technicians.
Document services declined and advise customer of current and future needs to their vehicle.
Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
Build strong relationships with the customers.
Requirements :
Previous experience as a Service Writer preferred or automotive experience.
Strong communication and customer service skills
Ability to multitask and prioritize tasks in a fast-paced environment
Detail-oriented with excellent organizational skills
Proficient computer skills for creating work orders and maintaining records
Valid driver's license and clean driving record
Willing to submit to pre-employment drug screen and background check
Note : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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