Financial Recovery Expert

make a Real Impact

Join our team at BILL and make a real impact in the world of financial automation. As a collections specialist, you'll play a crucial role in helping businesses automate their work. Your responsibilities will include assessing each account to devise optimal approaches for client communication and loss prevention. We're seeking a candidate with a strong background in collections, a customer-centric mindset, and the ability to thrive both independently and within a small yet dynamic team.

**We Offer:**
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Ability to make a real impact in the world of financial automation

We'd love to chat if you have:

• 1 years of direct collections experience preferably in ecommerce, payments, financial services, or a similar industry. Willing to consider other customer-facing roles with proven history of de-escalation, negotiation, and problem-solving with customers.
• Previous experience in phone/call center environments with a strong emphasis on handling high volumes of inbound and outbound calls while balancing assigned cases and duties.
• Proven ability to learn, adapt to new processes and procedures.
• Able to clearly articulate areas of personal opportunity and can self-correct without direction.
• Excellent organizational and time management skills – must have ability to prioritize and balance multiple tasks simultaneously.
• Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships with customers and within a dynamic organization.
• Ability to maintain composure and professionalism in high-pressure situations.
• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual, and credit cards.