What are the responsibilities and job description for the Relationship Manager position at Billd?
About Billd
Billd is a fast-growing fintech company looking to disrupt a $1.4 trillion dollar industry. We offer industry-leading financial and technology products to empower our customers. We believe in championing the underdog because no one else does.
We’re equally committed to the motivated professionals that make up the Billd family. We are proud to have been recognized as Austin's fastest-growing private company by Austin Business Journal, and one of the best to work for by Built In. As a rapidly growing company, there are numerous opportunities for internal growth and career development.
You will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career. We encourage creativity, initiative, collaboration, playfulness, and a strong work-life balance.
We call our beautiful campus, located in Austin, TX, home and have a hybrid work model that allows employees the flexibility to work from home on Fridays.
The Role
We’re looking for a dynamic, high-performing Relationship Manager with experience selling to and managing accounts related to financial, construction, or technology products over the phone, via email, and via web-based presentations. This role will be responsible for continued selling into a managed account set of commercial construction contractors and increasing wallet share across a suite of financial products to existing customers. The ideal candidate has a history of selling into an existing customer base, deepening relationships, re-engaging otherwise inactive accounts, exceeding sales quotas, and loves the challenges of selling a new product into the market.
To be successful in this role, you should have previous experience in (1) account management, (2) managing a full sales cycle (including closing), (3) working in the credit industry, and (4) familiarity working with technology sales tools (Salesforce, Slack, Outreach, etc.).
What You'll Do
- Manage the full onboarding and continued education around Billd’s products after contractor originates first financing with Billd.
- Continue selling Billd’s financial product suite to strategically advise successful implementation of product(s) and deepen customer wallet share.
- Present and demonstrate the value of Billd's payment solutions to contractors through quarterly reviews and cash flow modeling.
- Successfully re-engage low engagement customers by overcoming objections, work through customer experience issues, and sell new products.
- Deepen relationships with existing customers and manage accounts for long term customer success through a customer-first approach.
- Work closely with Field Sales, Operations, and Underwriting to successfully navigate and close origination financing to meet quota.
- Communicate customer feedback, pain points, and opportunities to improve product suite to Marketing and Product.
- Leverage social media to communicate and connect with prospects and customers.
- Carry monthly upsell and origination quota.
- Occasional travel (10% or less)
Skills and Qualifications
- 3-4 years selling and managing a full sales cycle, including closing experience
- Experience in account management and quota attainment
- Preferred familiarity with technology tools such as Salesforce, Slack, Outreach
- Must have the ability to work in a fast-paced, team-oriented environment
- Excellent written and oral communication
- Experience with financial services and construction preferred
Billd is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
